Bassem Abader
Mission Viejo,CA
Summary
Hardworking Senior Sales Consultant recognized for exceeding sales goals and demonstrating superior customer service. Excellent problem-solver with talents in communications ,time management, customer service and team work. Adept at meeting daily sales goals and effectively tracking sales activity to effectively manage workload. Offering 19 years and exceptional sales expertise.
Customer-oriented ,ambitious , highly motivated Senior Sales Consultant dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals, and after market product
Proficient with Microsoft Word , Excel, Salesforce, Dealer Center, Route One , CUDL ,
Overview
18
18
years of professional experience
Work History
Senior Sales Consultant
Enterprise Car Sales
Orange, CA
08.2020 - Current
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Teach, Train and develop my team with the strategies , After market products, The new software ACE( Accelerating Customer Experience)
- Teach, Train and develop my team , assisting management team with every Friday morning meeting on the financing process
Sales Consultant
Enterprise Car Sales
Orange, CA
02.2019 - 08.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest Automotive Market innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Assistant Manager
Enterprise Rent-A-Car
Irvine, Anaheim , CA
06.2017 - 02.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Management Trainee
Enterprise Rent-A-Car
Lake Forest, CA
08.2016 - 05.2017
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Following the core values of the company
Regional Sales and Marketing Manager
Pure Water Technology International
South Sinai, Egypt
12.2009 - 12.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Led overall performance of sales of PWT products, parts sales, after-sales, network development, and marketing communications.
Area Sales Manager
Pure Water Technology International
Sharm El Sheikh, Egypt
02.2005 - 12.2009
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Analyzed sales data and kept up to date with market trends.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Coached sales engineers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Sales Engineer
Pure Water Technology International
Alexandria, Egypt
02.2003 - 01.2005
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Education
Bachelor of Science - Chemical Engineering
Alexandria University
Alexandria , Egypt01.2003
Skills
- Product and service knowledge
- Presentation and public speaking
- Advertising strategies
- Outbound sales calling
- Consultative sales techniques
- Sales strategy
- Client relationship building
- Brand promotion
- Sales process management
- Sales consultation
- Negotiation
- Meeting sales goals
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Sales Consultant
Enterprise Car Sales
08.2020 - Current
Sales Consultant
Enterprise Car Sales
02.2019 - 08.2020
Assistant Manager
Enterprise Rent-A-Car
06.2017 - 02.2019
Management Trainee
Enterprise Rent-A-Car
08.2016 - 05.2017
Regional Sales and Marketing Manager
Pure Water Technology International
12.2009 - 12.2015
Area Sales Manager
Pure Water Technology International
02.2005 - 12.2009
Sales Engineer
Pure Water Technology International
02.2003 - 01.2005
Bachelor of Science - Chemical Engineering
Alexandria University
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