Hi, I’m
BASSEM ALY
Security officers
Waterbury,CT
Summary
Dynamic Security Officer with proven expertise at Allied Universal Security Services, excelling in incident reporting and emergency response. Recognized for enhancing safety protocols and delivering superior customer service. Adept at surveillance monitoring and conflict resolution, ensuring a secure environment while fostering positive interactions with staff and visitors.
Overview
11
years of professional experience
1
Certification
Work History
Allied Universal Security ServicesWaterbury, CT
Security Officer
02.2025 - Current
Job overview
- Collaborated with team members to enhance overall security measures on-site.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored premises to ensure safety and security of all personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Provided excellent customer service while addressing inquiries from staff and guests.
- Enforced access control procedures for all visitors and employees entering the facility.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Observed patrons and customers to quickly address security situations.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Brosnan smart security solutionsWaterbury, CT
Security Officer
01.2023 - 01.2025
Job overview
- Patrolled crowds during events to preserve order and promote security.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
Robinson Airport (Tweed)New Haven, CT
Aircraft Technician & Line Service Fueling
01.2021 - 12.2022
Job overview
- Utilized specialized tools and equipment for effective aircraft servicing and repairs.
- Documented maintenance activities and repairs in accordance with regulatory requirements.
- Collaborated with team members to troubleshoot mechanical issues and implement solutions.
- Conducted routine inspections on aircraft systems and components for safety compliance.
- Adhered to safety protocols to maintain a secure working environment at the airport facility.
- Maintained inventory of parts and supplies needed for efficient aircraft operations.
- Disassembled engine accessories such as fuel pumps, oil pumps and starters for repair or replacement.
- Conducted tests on newly installed aircraft components to ensure proper functioning.
- Installed aircraft modifications such as radios, navigation systems, lighting systems, air conditioning units and wiring harnesses.
- Diagnosed and troubleshot malfunctions in aircraft systems utilizing technical manuals and diagnostic equipment.
- Operated hoists safely when lifting heavy parts during installation process or removal of existing ones.
- Adjusted valves, injectors, magnetos and spark plugs in accordance with manufacturer specifications.
- Attended safety meetings regularly to stay up-to-date with industry standards regarding aviation regulations.
- Read and interpreted safety rules, operating and maintenance instructions and procedure manuals to solve problems.
- Completed flightline, hangar maintenance and repairs on assigned aircraft.
- Followed detailed FAA regulations and guidelines during all maintenance procedures to ensure compliance and safety.
- Coordinated with flight crews to discuss maintenance schedules and address any concerns related to aircraft performance.
- Supervised and completed flight line foreign object prevention walks.
- Reviewed work orders and discussed with supervisors.
Allied Community ResourcesRocky Hill, CT
Personal Care Assistant (PCA)
01.2020 - 12.2020
Job overview
- Assisted clients with daily living activities and personal hygiene tasks.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate records of client care and daily activities for team communication.
- Communicated effectively with healthcare providers regarding client needs and concerns.
- Ensured a safe living environment by following health and safety protocols.
- Collaborated with families to develop personalized care plans for clients.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Assisted in mobility and transportation to appointments and social activities.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medication under supervision of a registered nurse or physician.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Assisted with meal planning to meet nutritional plans.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Transported patients to medical, dental, and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
Key Food StoresQueens, NY
Store Manager
01.2017 - 12.2019
Job overview
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on store procedures and customer service standards.
- Maintained inventory levels and conducted regular stock assessments.
- Monitored cash register operations and ensured accurate transaction processing.
- Addressed customer inquiries and resolved issues to enhance shopping experiences.
- Implemented promotional displays and organized merchandise for maximum visibility.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Assessed operational efficiency of the store's departments.
- Implemented efficient systems for tracking stock movement.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Comfort Diner restaurantManhattan, NY
Restaurant Manager
01.2014 - 12.2016
Job overview
- Supervised daily restaurant operations to ensure smooth workflow and service delivery.
- Managed inventory levels, placing orders to maintain adequate stock at all times.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed staff schedules to optimize coverage during peak dining hours.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Analyzed menu performance and collaborated on updates based on customer preferences.
- Implemented health and safety regulations to maintain a clean dining environment.
- Coordinated events and promotions to enhance customer engagement and satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Optimized profits by controlling food, beverage and labor costs.
- Created new menu items based on customer feedback and industry trends.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Created detailed reports on weekly and monthly revenues and expenses.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Cairo University Cairo, Egypt
BBA from Accounting And Finance
03-2004
Skills
- Access control
- Incident reporting
- Security patrols
- Emergency response
- Surveillance monitoring
- Customer service
- Risk assessment
- Attention to detail
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Report writing
- Visitor tracking
- Workplace violence prevention
- Security systems
- Conflict de-escalation
- Theft prevention training
- Emergency evacuation procedures
- Security equipment operation
- Access control management
- Background investigations
- Physical fitness
- Superior customer service
Languages
Arabic
Proficient (C2)
C2
English
Proficient (C2)
C2
Bassem
- Time Management
- Problem Solving
- Communication & Leadership
- Bilingual: English – Arabic
- Multicultural Awareness
- Organizational Skills
Certification
Canadian University – Canada
Associate Degree in Human Resources
Wells University, UK
Associate Degree in Human Resources
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
02.2025 - Current
Security Officer
Brosnan smart security solutions
01.2023 - 01.2025
Aircraft Technician & Line Service Fueling
Robinson Airport (Tweed)
01.2021 - 12.2022
Personal Care Assistant (PCA)
Allied Community Resources
01.2020 - 12.2020
Store Manager
Key Food Stores
01.2017 - 12.2019
Restaurant Manager
Comfort Diner restaurant
01.2014 - 12.2016
Cairo University
BBA from Accounting And Finance
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