15+ years experienced and knowledgeable Business Analyst and Project Manager with demonstrated track record leading tactical planning, scheduling, project prioritization strategies for high profile initiatives and focused experience in business intelligence, database management, data mining, migration, and Reporting. Decisive and straightforward identifying and documenting cutting-edge process improvements for high‐profile employers with ability to translate complex concepts for audiences of all levels and technical understanding.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Business & Data Analytics Consultant
ComGen LLC
Berrien Springs, MI
01.2018 - Current
Consult and interface with business stakeholders and end-users, understanding and developing business requirements to drive projects, and ensure feasible course of business objectives.
Develop and implement key performance process indicators driving up 25% increase in improved operational efficiency and outcomes in first year.
Develop presentations, training sessions and recommendations for continuous process improvement mapping amounting to $0.5M in yearly company savings.
Analyze, cleanse and oversee governance of master data elements to ensure veracity, feasibility consistency, completeness and data flow between end-users and stakeholders.
Captured key gains in efficiency, productivity, and effectiveness through creation of database eliminating traditional manual paper‐based processes.
Interim Director of Communications | Deacon | Teacher
All Nations SDA Church
Berrien Springs, MI
01.2014 - 12.2017
Led and provided guidance to 8-member team ensuring timely completion of projects within budget.
Devised and deployed project management strategies and plan to guide organization through implementation of new communication platforms in alignment with company vision.
Organized meetings and interviews with stakeholders and executive leadership to better understand, shape and drive communication for change implementation initiatives.
Delivered content to students in creative ways to enhance learning and comprehension.
Managed communication with media, promotions, event planning and scouting of speakers.
Published articles in the union-wide magazine targeting 80,000 members to increase brand recognition.
Directed redesigning of corporate website project and social media platform resulting in a greatly improved viewer experience.
Created online content to engage diverse audience segments.
Organized cross-generational first-of-a kind program featuring presenters from and highlighting mission work across Asia continent.
Data Reporting Analyst
Randstad Technologies, Riverwood health Center
Benton Harbor, MI
01.2012 - 11.2013
Analyze customer master data set and attributes for accuracy, feasibility and integrity of data.
Ensuring the operations of the compliance with related systems integration to ensure the data quality.
Work with appropriate third-party stakeholders to manage issues, risks and translate user requirements to technical solutions.
Established, manage, and enforce data governance policies, procedures and standards/rules for data management.
Gathered business requirements, and analyze data to determine root causes to business problems and then recommended corrective actions.
Monitored and execute needed quality control checks for accurate and timely processing of data.
Validated information to ensure it conforms to specification and within defined thresholds.
Developed quality parameters and metrics to track and measure performance across all business units of organization.
Researched error resolution in MDM, in order to maintain data accuracy and maintenance.
Used VLOOKUP/Pivot table to extract and summarize information into reports.
Provided analytical insight and communication strategy delivery to encourage buy-in of new KPI initiative pushed by leadership to end-users.
Evaluated & defined project goals, maintained workplans and monitored project implementation activities to ensure timely completion of projects within budget.
Accomplishments:.
Developed and implemented first-ever scorecard metric dashboard with over 500 key performance indicators across organization to facilitate business intelligence decisions subsequently resulting in enhanced customer experience and business value.
Authored training manual and provided training to leaders on how to navigate analytical dashboard and interpret data for meaningful use.
Reduced financial losses by improving processes for insurance and Medicaid reimbursements.
Health Systems Intern
Edward Hines, Jr. Veterans Affairs Hospital
Hines, IL
06.2011 - 08.2011
Work with appropriate stakeholders to educate and train on data governance policies, procedures and standards/rules; ensuring stakeholders follow guidelines on data governance.
Support accurate and effective master data including data maintenance, analysis, audits, data reconciliation, maintenance support, documentation, reporting, and communication.
Worked with managers to define problems, understand current conditions, set the desired target condition, and then coached a team to develop innovative solutions and process changes that increased performance using evidence-driven improvement.
Presented persuasive business case to encourage sustainable support for continuous improvement thinking to reduce cost and eliminate waste.
Advised executive management on policy and procedure recommendations.
Coached cross functional team of managers and frontline personnel on Kaizen/ Lean concepts.
Redesigned 20 supply rooms facility-wide resulting in shortened retrieval time of supplies for optimal patient care, more quality time with patient and a projected $1 million cost savings over 5 years.
Constructed instructional guide and analytical spreadsheet tool to evaluate cost and post- implementation logistics for business analysis, project management decisions and efficient Electronic Medical Record operations.
Tapped by CEO to present findings at staff meeting with more than 100 persons from over 18 departments and awarded Certificate of Appreciation for outstanding performance.
Administrative Associate of Research & Scholarship
Andrews University
Berrien Springs, MI
01.2008 - 12.2010
Program manager for operations of research office including oversight and coordination of the IRB process and administrative functions.
Coordinated IRB submissions, conducted reviews and approvals of exempt and expedited protocols.
Managed and deployed strategic communications with research investigators, and correspondence with Board as needed.
Developed, implemented and delivered training sessions to research investigators on university policies and government regulations to ensure compliance with ethical standards involving protection of human subjects in research.
Performed reconciliations with HR and Accounting on new hires and payments of grants to researchers.
Provide oversight of pre and post awards/grant services.
Review, audit and approve expense reports.
Conducted budgetary planning, financial data and performance tracking,.
Trained and supervised office staff.
Managed website content and maintenance.
Coordinated and attended IRB meetings, and drafted minutes.
Managed accreditation document filings and research protocol reviews from study start-up to finish.
Conducted quality assurance and improvement process and post-approval monitoring procedures.
Managed the administrative records of research protocols and grant proposals.
Accomplishments:.
Collaborated in organizing major first-ever symposium project for research, which attracted more than 150 attendees, subsequently resulting in an increase of grants received, volume of research activity, publications and overall college ratings.
Symposium is now an ongoing annual event.
Authored brand-new content for website and led conversion from paper to an electronic application process increasing cost savings and the number of applications submitted correctly by 50%.
Contributed in revising Institutional Review Board policies and guidelines.
Quality Control Analyst
Robertet Flavors and Fragrance Inc
Piscataway, NJ
01.2005 - 12.2007
Conducted product performance evaluations, data and quality assessments to maximize product safety and adherence to US and international regulations.
Analyzed complex problems, interpreted operational needs, and developed integrated solutions.
Drafted standard operating procedures from development through life cycle for use in FDA audit.
Education
Master of Public Health - Health Policy Management
COLUMBIA UNIVERSITY
2012
Bachelor of Science - Biochemistry, Nutrition
RUTGERS UNIVERSITY
2005
Business Intelligence/Warehouse Training Certificate
Learning SAP Fiori: End User Certificate
Project Management -
Skills
Strategic Planning & Project Management
SAP BI/BW End-User Certification
Master Data Analysis
Communication Strategy
Process Development
Mentoring
Agile Methodology
Microsoft Suite
Budget Planning and Organizing
Data management
Quality Assurance
Problem resolution
Certification
Strategic Planning & Project Management SAP BI/BW | End-User Certification
Master Data Analysis Communication Strategy
Process Improvement Coaching Mentoring Agile Methodology Microsoft Excel
Timeline
Sr. Business & Data Analytics Consultant
ComGen LLC
01.2018 - Current
Interim Director of Communications | Deacon | Teacher
All Nations SDA Church
01.2014 - 12.2017
Data Reporting Analyst
Randstad Technologies, Riverwood health Center
01.2012 - 11.2013
Health Systems Intern
Edward Hines, Jr. Veterans Affairs Hospital
06.2011 - 08.2011
Administrative Associate of Research & Scholarship
Andrews University
01.2008 - 12.2010
Quality Control Analyst
Robertet Flavors and Fragrance Inc
01.2005 - 12.2007
Master of Public Health - Health Policy Management
COLUMBIA UNIVERSITY
Bachelor of Science - Biochemistry, Nutrition
RUTGERS UNIVERSITY
Business Intelligence/Warehouse Training Certificate
Learning SAP Fiori: End User Certificate
Project Management -