Bassey Edem
Concord
Summary
Dynamic Property Manager with a proven track record at Extra Space Storage, excelling in tenant relations and revenue enhancement through strategic lease negotiations. Skilled in property inspections and compliance, I foster strong relationships while ensuring safety and satisfaction. My expertise in payment collection and critical thinking drives operational success and tenant retention.
Overview
37
37
years of professional experience
Work History
Property Manager
Extra Space Storage
06.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Senior Store Manager
RadioShack
05.1988 - 11.2014
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Maintained quality through training and coaching during daily activities.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Planned and assigned workload by delegating tasks and directing team members.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Science - Marketing
West Virginia State University
Institute, WV12-1987
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Skilled multi-tasker
- Customer relations
- Sales and marketing
- Codes compliance
- Capital projects management
- Property showing
- Relationship building
- Critical thinking
- Debt control
- Vendor management
Store Manager of the month Award
I won Store Manager of the Month Award on numerous occasions while at Radio Shack and also won trips to Mexico, Bahamas, Jamaica and Bermuda .
Timeline
Property Manager
Extra Space Storage
06.2015 - Current
Senior Store Manager
RadioShack
05.1988 - 11.2014
Bachelor of Science - Marketing
West Virginia State University
Similar Profiles
ISRAEL RAMOSISRAEL RAMOS
Store Manager at Life Storage/ Extra Space StorageStore Manager at Life Storage/ Extra Space Storage
Heather CopelandHeather Copeland
Field Service Coordinator at Extra Space StorageField Service Coordinator at Extra Space Storage
Emerald WilsonEmerald Wilson
Assistant Manager at Extra Space StorageAssistant Manager at Extra Space Storage