Batool Alameedi
Warren,MI
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dr.taylor's Family Dental Center
Waterford, MI
02.2024 - 09.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed basic bookkeeping and document filing.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Scheduled and confirmed appointments for clients and staff.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Student Esthetician
L'esprit Academy
Canton, MI
08.2023 - 01.2024
- Followed up with clients after their service was completed to ensure satisfaction.
- Kept current on new trends in skincare technology through continuing education classes.
- Stocked shelves with inventory items including lotions, creams, gels.
- Advised customers about homecare regimens for optimal results.
- Ensured that all supplies were properly stored away from public access areas.
- Provided facial and body treatments to clients, such as waxing, exfoliation, massage, and skin care.
- Conducted skin analysis for clients to determine appropriate treatments and products.
- Educated clients on proper skin care techniques and product usage.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Performed daily cleaning duties of spa equipment and tools.
- Greeted customers upon arrival at the salon.
- Managed appointments by booking, rescheduling, and cancelling as necessary.
- Assisted other estheticians with client services when needed.
- Adhered to safety protocols while performing treatments.
- Utilized professional communication skills when interacting with customers.
- Complied with all relevant laws and regulations related to esthetician practice.
- Developed treatment plans based on individual needs of each client.
- Sold lotions, creams and other skincare products.
- Performed compression wraps and sugar scrubs.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Front Desk Receptionist
Fast Track Auto service center
Clinton Township, MI
01.2021 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Esthetician License - Esthetician
L'esprit Academy
Canton, MI01-2024
High School Diploma -
Dearborn High School
Dearborn, MI01-2022
Skills
- Customer Service
- File Organization
- Cash Handling
- Office Organization
- Inventory Control
- Bookkeeping
- Telephone Etiquette
- Oral and writing communication
- Conflict Management
- Problem-solving skills
- Task Delegation
- Sorting mail
- Listening Skills
- Customer assistance and interaction
- Work Prioritization
Languages
Arabic
Professional
Timeline
Front Desk Receptionist
Dr.taylor's Family Dental Center
02.2024 - 09.2024
Student Esthetician
L'esprit Academy
08.2023 - 01.2024
Front Desk Receptionist
Fast Track Auto service center
01.2021 - 08.2023
Esthetician License - Esthetician
L'esprit Academy
High School Diploma -
Dearborn High School
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