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I have 7+ years of experience in developing, implementing, and maintaining ServiceNow applications, and I hold certifications in ITIL V4, Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS- ITSM). My expertise spans across various ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SPM, and CSM. Additionally, I possess a deep understanding of ServiceNow development best practices, ITIL processes, and have experience in all phases of the Software Development Life Cycle (SDLC). I am well-versed in quality management systems and project life cycle processes, including both Waterfall and Agile methodologies, as well as Scrum. I create workflows, integrate systems, and develop automation scripts using REST and SOAP. I customize ServiceNow applications and troubleshoot technical issues to ensure solution stability. I design and develop ServiceNow solutions using JavaScript, HTML, CSS, and AngularJS to meet business requirements. I collaborate with stakeholders to convert business needs into technical requirements. I’m a flexible team player with a proven ability to adapt in dynamic environments. My commitment to continuous learning has fueled my professional growth. I possess strong communication, project management, and interpersonal skills, and consistently deliver high-quality solutions on time and within budget. My experience spans healthcare, e-commerce, and financial services, providing me with a broad perspective.

A ServiceNow Certified System Administrator with 2.5 years of experience in ServiceNow as ServiceNow Developer and Administrator and having an experience in implementing end-to-end service catalog which includes creating new catalog items, designing workflows and execution plans.

Methodical network administrator with 2 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.

Dedicated Senior ServiceNow Engineer with 6+ years of experience in the ServiceNow space. Specialize in leading complex problems, designing, developing, and architecting strategic technical solutions. Seeking to contribute expertise to your team and drive long-term success for your organization.
Over 6+years of IT expertise, with a strong focus on ServiceNow. Proficient in front-end programming using JavaScript, CSS, jQuery, and HTML. Experienced in setting up and installing various ServiceNow modules. Certified ServiceNow Application Developer, Certified System Administrator, Flow Designer Certification, Performance Analytics Certification, ITIL v4 skilled in-Service Catalog, Change Management, Knowledge Management Incident Management Demand Management, Release Management, Problem Management, Performance Analytics Score Cards, PPM, Service Portal, HR, CMDB and Asset Management. Portal, Glide Script, CMDB, Knowledge Management, ServiceNow Mobile App Development, UI/UX Design, ITIL Processes, Workflow Administration, CMDB Management, Service Desk, Asset Management, Secops and Chat Bot. Created knowledge articles and provided support to help desk users on the ServiceNow platform. Deep understanding of ServiceNow's functional and technical capabilities, including medium- to large-scale implementations. Effective at gathering requirements and translating Business Requirements Documents (BRDs) into technical requirements. Skilled in customizing modules such as Case Management, Virtual Agent, CSM, Incident Management, Problem Management, Change Management, Asset Management, Service Request Management, CMDB and more. Expertise in creating complex workflows and optimizing universes using Designer Module Configuration, Web Services, Catalog Client Scripting, and SOAP. Proficient in using HTML5, CSS3, JavaScript, jQuery, and other technologies to develop sophisticated web apps and UI applications. Proven ability to lead and develop innovative technical solutions with a strong focus on performance and long-term impact. In-depth knowledge of ServiceNow, including system optimization and performance improvements. Strong communication and mentoring skills for effective collaboration in cross-functional teams. Successfully managed version upgrades for the ITSM suite. Created a user-friendly Employee Self-Service (ESS) Portal with a knowledge base. Extensive work with JavaScript, jQuery, and AJAX features for web development. Understanding of HTTP, GIT, Grunt, and Restful services. Solid command of PowerShell scripting. Actively participated in workshops to help businesses implement ServiceNow using ITSM best practices. Proficiency in complex workflow design, ITSM customization, and UI development. Successful track record in system updates and performance optimization.

Batool Mustafa

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ServiceNow Intern

Front-End Intern

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Master of Science - Computer Science

Online Certificate - HTML & CSS

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ServiceNow Intern

Front-End Intern

Master of Science - Computer Science

Online Certificate - HTML & CSS

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