Batool Shukair

• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Won the Barista National Championship for year 2022
• Assisted In staff training In learning and development operations standards and tools for the North site area.
• Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
• Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
• Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
• Improved employee retention rates by creating a supportive work atmosphere that encouraged growth opportunities.
• Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.

Working in pinkberry, a frozen yogurt brand known for its distinctive products and its outstanding service, had given me the opportunity to learn about maintaining high standards of food safety and giving dedicated outstanding customer service.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.