Batuhan Engin
Austin,United States
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
4
4
years of professional experience
Work History
Retail Store Account Manager and Operation Manager
Gudel LLC (Frozen Rolls Creamery)
03.2023 - Current
- Lead daily store operations including staff management, scheduling, and inventory control.
- Managed vendor and third-party relationships including accountants and legal professionals.
- Oversaw financial performance: tracked sales, costs, and profitability to optimize business efficiency.
- Directed social media and merchandising strategies to increase customer engagement.
- Resolved customer concerns and maintained high service standards.
Retail Store Manager
Kids Bounce Park LLC
09.2021 - 02.2023
- Managed all aspects of store operations including staffing, inventory, and financial reporting.
- Ensured smooth daily functions and trained employees to provide excellent customer service.
Assistant Store Manager
Kids Bounce Park LLC
05.2021 - 09.2021
- Supported store manager in supervising staff and handling operational tasks.
- Helped improve process efficiency and customer satisfaction
Education
High School Diploma -
Anderson High School
Austin, TX05-2019
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas
Richardson, TX05-2027
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Detail oriented
- Goal oriented
- Relationship building and management
- Issue resolution
- Client relationship building
- Multitasker
- Microsoft Office Experience
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Azerbaijani
Professional Working
Russian
Elementary
Ukrainian
Elementary
Timeline
Retail Store Account Manager and Operation Manager
Gudel LLC (Frozen Rolls Creamery)
03.2023 - Current
Retail Store Manager
Kids Bounce Park LLC
09.2021 - 02.2023
Assistant Store Manager
Kids Bounce Park LLC
05.2021 - 09.2021
High School Diploma -
Anderson High School
Bachelor of Science - Mechanical Engineering
The University of Texas At Dallas
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