Baudelaire Messago Ngumouo
Jacksonville,FL
Summary
Offering a strong foundation in technical problem-solving and hands-on experience with complex systems, with a keen interest in IT infrastructure and network technologies. Brings meticulous attention to detail, strong troubleshooting skills, and a disciplined approach to managing technical tools and procedures. Eager to apply and expand expertise in IT support, system administration, or network operations, contributing to efficient and secure technology environments.
Overview
4
4
years of professional experience
Work History
Wiring Technician
Industrial Electric Manufacturing (IEM)
01.2025 - Current
- Interpret electrical schematics, wiring diagrams, and blueprints to support the assembly of industrial switchgear and power distribution equipment.
- Support manufacturing and production teams by clarifying wiring layouts, terminal connections, and cable routing during panel assembly.
- Collaborate with electrical engineers and production staff to improve wiring designs and manufacturability.
- Assist with troubleshooting wiring issues during build and test phases.
- Maintain documentation accuracy for ongoing and completed projects.
Microscope Technician
Medtronic
05.2023 - 08.2024
- Conducted routine inspections of devices, identifying potential faults and implementing corrective actions.
- Inspected molded parts for ENT surgical products using high-precision microscopes to ensure compliance with size, structure, and quality standards.
- Followed Standard Operating Procedures (SOPs) to conduct inspections, measurements, and evaluations.
- Documented inspection results and quality control data in the company’s computerized tracking system.
- Enhanced team productivity with thorough training on new technologies and procedures.
Customer Service Representative
KLS Martin
05.2022 - 05.2023
- Processed customer inquiries and provided detailed product information for Cranio-Maxillofacial, Maxillo-Mandibular Fixation, and Individual Patient Solutions.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information and delivered high-quality support to English, French and Spanish-speaking clients, addressing product-related concerns and questions.
- Maintained detailed records of customer interactions in CRM system for future reference.
Education
Bachelor of Science - Information Systems Technology
Florida State College
Jacksonville, Florida, FL05-2026
Skills
- Database design and normalization
- Data modeling and ERD creation
- Full-stack development basics (front-end back-end)
- SQL / MySQL / PostgreSQL
- Java, Python, C#, JavaScript
- Virtual machines and cloud platforms (AWS, Azure basics)
- IT support and Network Troubleshooting
- Electrical schematics reading
- Control panel wiring
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Native or Bilingual
German
Full Professional
Timeline
Wiring Technician
Industrial Electric Manufacturing (IEM)
01.2025 - Current
Microscope Technician
Medtronic
05.2023 - 08.2024
Customer Service Representative
KLS Martin
05.2022 - 05.2023
Bachelor of Science - Information Systems Technology
Florida State College