Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Baudelaire Messago Ngumouo

Jacksonville,FL

Summary

Offering a strong foundation in technical problem-solving and hands-on experience with complex systems, with a keen interest in IT infrastructure and network technologies. Brings meticulous attention to detail, strong troubleshooting skills, and a disciplined approach to managing technical tools and procedures. Eager to apply and expand expertise in IT support, system administration, or network operations, contributing to efficient and secure technology environments.

Overview

4
4
years of professional experience

Work History

Wiring Technician

Industrial Electric Manufacturing (IEM)
01.2025 - Current
  • Interpret electrical schematics, wiring diagrams, and blueprints to support the assembly of industrial switchgear and power distribution equipment.
  • Support manufacturing and production teams by clarifying wiring layouts, terminal connections, and cable routing during panel assembly.
  • Collaborate with electrical engineers and production staff to improve wiring designs and manufacturability.
  • Assist with troubleshooting wiring issues during build and test phases.
  • Maintain documentation accuracy for ongoing and completed projects.

Microscope Technician

Medtronic
05.2023 - 08.2024
  • Conducted routine inspections of devices, identifying potential faults and implementing corrective actions.
  • Inspected molded parts for ENT surgical products using high-precision microscopes to ensure compliance with size, structure, and quality standards.
  • Followed Standard Operating Procedures (SOPs) to conduct inspections, measurements, and evaluations.
  • Documented inspection results and quality control data in the company’s computerized tracking system.
  • Enhanced team productivity with thorough training on new technologies and procedures.

Customer Service Representative

KLS Martin
05.2022 - 05.2023
  • Processed customer inquiries and provided detailed product information for Cranio-Maxillofacial, Maxillo-Mandibular Fixation, and Individual Patient Solutions.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information and delivered high-quality support to English, French and Spanish-speaking clients, addressing product-related concerns and questions.
  • Maintained detailed records of customer interactions in CRM system for future reference.

Education

Bachelor of Science - Information Systems Technology

Florida State College
Jacksonville, Florida, FL
05-2026

Skills

  • Database design and normalization
  • Data modeling and ERD creation
  • Full-stack development basics (front-end back-end)
  • SQL / MySQL / PostgreSQL
  • Java, Python, C#, JavaScript
  • Virtual machines and cloud platforms (AWS, Azure basics)
  • IT support and Network Troubleshooting
  • Electrical schematics reading
  • Control panel wiring

Languages

Spanish
Professional Working
English
Native or Bilingual
French
Native or Bilingual
German
Full Professional

Timeline

Wiring Technician

Industrial Electric Manufacturing (IEM)
01.2025 - Current

Microscope Technician

Medtronic
05.2023 - 08.2024

Customer Service Representative

KLS Martin
05.2022 - 05.2023

Bachelor of Science - Information Systems Technology

Florida State College