Baudelia "Bobbie" Sanchez

Medical Office Manager

Mario A. Sanchez DO PA

07.1999 - 06.2022

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Consulted with healthcare professionals on business decisions.
Managed 70 plus employees with various personalities and from different cultures for large 3 physician practice.
Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Assisted with regulatory issues such as compliance.
Developed close working relationships with front office and back office staff.
Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Created and implemented organizational policies and procedures.
Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Oversaw accounting, budgeting, and financial reporting.
Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
Implemented customer service training program for front desk staff, elevating patient service standards.
Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
Streamlined billing processes for quicker reimbursement, improving cash flow.
Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
Led transition to telehealth services, expanding patient access to care during challenging times.
Optimized inventory management to ensure essential medical supplies were always available.
Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
Maintained high level of patient care by conducting regular audits of medical record accuracy.
Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
Reduced no-show rates by introducing reliable appointment reminder system.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Coordinated office events, seminars and meetings for staff and clients.
Completed weekly payroll for 70 plus employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Identified opportunities to streamline processes and improve office operations and efficiency.
Created reports, presentations and other materials for executive staff.
Improved office operations by automating client correspondence, record tracking and data communications.
Negotiated and executed contracts on behalf of department.
Built and managed processes for tracking and monitoring department performance.
Billing of patient's office visits.
Coding
Running reminder reports to double check what patients were due for yearly procedures such as flu shots, bone dexas, etc.
Worked on rejects and appeals with billing department when necessary.
Helped in the front office when necessary.
Tried to keep up with everyone in front office's job position in case we were short handed I would step in. From registering patients to verifying insurances.

Summary

Overview

Work History

Office Assistant

Medical Office Manager

Education

No Degree -

High School Diploma -

Skills

Timeline

Office Assistant

Medical Office Manager

No Degree -

High School Diploma -

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