BAUDILIA GONZALEZ
Gray Court,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cosmos Surfaces
09.2022 - Current
- Handled customer inquiries, discussing color selections and price lists.
- Actively listened to homeowners, with type and color of countertop surface they were in need of.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on countertops they wanted elaborated information about before deciding.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software (SPS) to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Oversaw front office, assisted in managing daily tasks.
- Office assistant and warehouse assistant; day to day activities in maintaining warehouse labels, and organization for GRV color selections in, Quartz, Marble, Granite, Onyx, and Soapstones.
- Daily emails (office 360)
- Daily invoicing(SPS)
- Daily routing(excel)
Cocktail Waitress
Bourbon
07.2021 - 12.2022
- Greeted new customers, discussed weekly specials.
- Managed a high volume of customers per shift.
- Fast paced
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Broke sales records in alcohol sales in one month.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Leasing Specialist
Relocation And Corporate Concepts
09.2021 - 05.2022
- Collected data to present daily diem to potential short term lease tenants.
- Inspected properties to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and background checks before accepting lease applications.
- Liaison between apartment properties and tenants.
- Resolved conflicts between tenants regarding noise, house hold items, bedroom furniture etc.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies, rules and directions to present a self guided arrival for tenants.
- Worked with multi 3rd party vendors to suggest short term rentals.
- Property Ware sufficient
- Daily emails
- Accounts receivables
Bookkeeper
Kings Landscaping, LLC, Fountain Inn
02.2010 - 02.2020
- Managed accounts payables and receivable
- Collected, analyzed, and summarized account information and trends to prepare financial reports
- Updated and maintained Quick Book accounts with current transactions
- Coded and entered invoice data to accurately track invoice status and payments rendered
- Used tools such as Excel, and Microsoft
- Processed daily invoices and payments to keep accounting records current
- Entered invoices into company accounting software (Quick Books), processing as many as 80 to 100 per month
- Maintained all billing files, payments received, and pending payment files
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions
- Verified employee time to administer accurate weekly payroll for more than 30 hourly employees.
Education
High School Diploma -
Hillcrest High School
05.2010
Skills
- Accounts Payable and Accounts
- Receivable
- Multitasking Motivation
- Task prioritization Workflow optimization
- Billing and coding Records administration
- Administer payroll Organize files
- Verbal communication Creative thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Cosmos Surfaces
09.2022 - Current
Leasing Specialist
Relocation And Corporate Concepts
09.2021 - 05.2022
Cocktail Waitress
Bourbon
07.2021 - 12.2022
Bookkeeper
Kings Landscaping, LLC, Fountain Inn
02.2010 - 02.2020
High School Diploma -
Hillcrest High School
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