Baudilia Gonzalez
Gray Court,SC
Summary
HR Payroll and Benefits Specialist with 14+ years of extensive experience in customer service, payroll, and benefits management. Proficient in multitasking, organization, and detail-oriented tasks, utilizing tools like Outlook, Word, and Excel. Bilingual and dedicated to enhancing efficiency and satisfaction in all HR operations.
Overview
15
15
years of professional experience
Work History
Bilingual MSR
Self Help Credit Union
Greenville , SC
11.2024 - 02.2025
- Answered inbound calls, chats and emails to facilitate customer service
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Coordinated with internal teams to ensure timely and successful delivery of members need.
- Participated in training sessions related to new internal processes.
- Used software such as: Teams, Microsoft Edge, Propay, DocuSign, Mitel Connect, New Solution's, Experian
- Multitasking, working off 3 monitors to promptly assist each member
Payroll and Benefits Specialist
Laurens County Government
Laurens, South Carolina
04.2024 - 11.2024
- Process and analyze reports for 500 plus employees ensuring all data required for legal, tax, or audit purposes are maintained
- Perform accurate and timely entry of job, salary, and personal data into Paylocity
- Manage workload and payroll processing deadlines to ensure payroll is accurate, complete, and timely on a bi-weekly status
- Review, correct, and approve data inputs; analyze pre- and post-payroll reports to identify and correct errors
- Provide support to the garnishment process
- Provide employee support regarding personnel records, time input, and earnings, deductions, and tax
- Support HR Operational Services, Benefits, Compensation, and Finance colleagues with all requests
- Prepare and process off cycle payrolls to ensure compliance with state regulations relating to final pay
- Paylocity software proficient
- Ensures accurate and efficient processing and management of employee insurance and retirement elections through PEBA
- Facilitates the annual open enrollment process, which includes preparing employee communications and updating information on the Internet
- Assesses the effectiveness of benefit presentations at New Hire Orientation and Open Enrollment
- Responsible for ensuring adherence to all relevant federal and state regulations, filing, and compliance requirements related to insurance programs, including the FMLA, ACA, HIPPA, and COBRA
- Manages the accrual of sick, vacation time
Customer Services Representative
Cosmo's Surfaces
Simpsonville, SC
06.2022 - 04.2024
- Daily operations, opening the storefront/warehouse
- Making sure to have daily tickets ready for driver to deliver based on, routing the farthest to the closest customer, attention to detail
- Following the tickets details, with the correct, slab number lot number, and correct installer warehouse directions
- Daily invoicing, working closely with the manager on site
- Assisting, installers, customers, and walk ins
- Guiding with the knowledge of the variety of onsite natural and engineered countertop slabs
- Short analysis of what is; Granite, Marble, Quartz, Quartzite countertops
- Multi-tasking, organization, ordering and tracking office supplies
- Tools used; Outlook, Word, Microsoft, Excel
- Accounts Payable and Receivable
Leasing Specialist
Relocation and Corporate Concepts
Gray Court, South Carolina
09.2021 - 06.2022
- Third party liaison with the options of multiple apartment complexes, attention to cities, land marks, and daily atmosphere
- Performed daily applications, background checks
- High volume calls, emails, professional setting customer service
- Attention to detail, set up and breakdown as a liaison of apartment short term leasing
- Multi-tasking, multiple applications and working with the customer and apartment crews
- Details of how to arrive, setting up with certain apartment furniture, bedding, and household items
- IT savvy such as; Propertyware, Bluemoon, Screening Software, Outlook. Software's I used daily
Office Management
Kings Landscaping LLC
Fountain Inn, SC
02.2010 - 02.2020
- Managed accounts payables and accounts receivables
- Collected, analyzed, and summarized account information to prepare financial reports
- Updated and maintained QuickBooks with current transactions and vendors
- Entered invoices into QuickBooks, processing up to 80 - 100 invoices monthly
- Coded and entered daily invoices to accurately track invoice status and payments rendered
- Used tools such as, Gmail, Excel, Microsoft, vendor portals
- Performed various bookkeeping functions, closely to the company Accountant
- Payroll on a weekly basis for 25 plus employees
Education
High School Diploma -
Hillcrest High School
Simpsonville, South Carolina05.2010
Skills
- Bilingual
- Data entry proficiency
- Call center experience
- Account updating
- Prioritization
- Inbound and outbound calling
- Paperwork processing
- Account management
Phone - Number
8646842525
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual MSR
Self Help Credit Union
11.2024 - 02.2025
Payroll and Benefits Specialist
Laurens County Government
04.2024 - 11.2024
Customer Services Representative
Cosmo's Surfaces
06.2022 - 04.2024
Leasing Specialist
Relocation and Corporate Concepts
09.2021 - 06.2022
Office Management
Kings Landscaping LLC
02.2010 - 02.2020
High School Diploma -
Hillcrest High School
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