Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baudilia Navarro

Phoenix,AZ

Summary

Driven by a results-focused approach, I excelled at Mi Lindo Michoacan by enhancing team productivity and customer satisfaction. Leveraging skills in staff supervision and bilingual communication, I boosted operational efficiency and fostered a collaborative work environment. My expertise in retail operations and customer relations significantly contributed to achieving and surpassing company objectives. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

35
35
years of professional experience

Work History

Assistant Manager

Mi Lindo Michoacan
02.2021 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Deli Clerk

(Kroger) Fry's Food Store
11.2019 - 02.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Logistics Supervisor

JCPenney
09.2010 - 05.2017

Shipping and receiving trucks, unloading, scanning, pricing.

Restock process, store sales, set floor merchandise.

Management tasks, training employees, open/close procedures

  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
  • Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.

Logistics Team Member

Target
09.2008 - 12.2013

Unloading, packaging, scanning, pricing

Restock process, store sales, set floor merchandise.

  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.

Bartender

La Chuparosa (Red Bar)
07.2007 - 09.2009
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Warehouse / Logistics Coordinator / Manager

IKEA Home Furnishings
10.2000 - 07.2008
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Handled incoming and outgoing shipping and receiving activities.
  • Fork lift operator,

Sales Clerk/Retail Merchandising Associate

Marcy's
10.1996 - 04.1997
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Opened and closed store by balancing cash registers and receipts.

Sales Representative

Supertrim Belt And Button
04.1995 - 11.1996
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Supervisor of Factory Operations

Central Belt
08.1987 - 11.1995
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
  • Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
  • Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
  • Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
  • Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.

Education

High School Diploma -

Thomas Jefferson High School
Los Angeles, CA
06.1986

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Retail Operations
  • Sales Reporting
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Bilingual English/ Spanish
  • Enthusiastic team member, reliable and committed

Timeline

Assistant Manager

Mi Lindo Michoacan
02.2021 - 01.2023

Deli Clerk

(Kroger) Fry's Food Store
11.2019 - 02.2021

Logistics Supervisor

JCPenney
09.2010 - 05.2017

Logistics Team Member

Target
09.2008 - 12.2013

Bartender

La Chuparosa (Red Bar)
07.2007 - 09.2009

Warehouse / Logistics Coordinator / Manager

IKEA Home Furnishings
10.2000 - 07.2008

Sales Clerk/Retail Merchandising Associate

Marcy's
10.1996 - 04.1997

Sales Representative

Supertrim Belt And Button
04.1995 - 11.1996

Supervisor of Factory Operations

Central Belt
08.1987 - 11.1995

High School Diploma -

Thomas Jefferson High School
Baudilia Navarro