BAUKET WALTER
Oklahoma City,OK
Summary
I am highly motivated and dedicated individual seeking an environment that encourages continuous learning and willing to try new ideas and new technology. I am a very industrious IT professional with over 6 years of experience as a IAM/AWS Cloud engineer. I have hands-on experience supporting, automating, and optimizing application deployments in IAM and AWS by building an automated CI/CD pipeline without forgoing security and performance. I have led and worked on multiple projects through the SDLC. I am very detail-oriented when it comes to spotting anomalies and have excellent communication, problem-solving, and decision-making skills and always ready to try new technology to improve performance and easy deployments.
Having 6+ years of IT experience as an IAM/ AWS Cloud Engineer role in the field of Software Configuration Management & Build, Release and Deployment Management in production. Understanding the client environment, Administrating, and creating solutions sing AWS Services. I have set up strong password policies, prevent password reuse, allow IAM users to use and change their own passwords and have enabled/set up multi factor authentication (M.F.A) among others. Utilized Cloud Watch to monitor resources such as EKS by setting alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system. Having good knowledge on SSH connections and password less authentications between servers. Proficiency with Configuration Management tools & Build management tools such as Ansible, Git, Jenkins, and Terraform. Hands on writing custom Ansible Playbooks and Manifest Files. Experience with Amazon Web services Creating, Configuring and Managing EC2, S3, VPC services across different availability zones. Experience in using version controller tools like GIT. Experience in building Docker images using Docker files.
Overview
15
15
years of professional experience
Work History
AWS Cloud Engineer
Dominion system
11.2018 - Current
- Configured Security groups and locked them down to the various authorized subnet and IP addresses in AWS
- Created custom mode VPCs in AWS with multi-regional private and public subnets along with firewall rules to allow SSH, ICMP, and RDP ingress traffic.
- Oversee pre-production acceptance testing to ensure the high quality of a company’s services and products.
- Troubleshoot the system and solve problems across all platform and application domains.
- Wrote terraform manifest yaml files to provision our infrastructure with EKS clusters, ec2 instances, IAM roles, VPC’s, S3 bucket, and other resources on AWS.
- Automating AWS cloud deployments using Shell script, Jenkins, Ansible and Kubernetes.
- Recommend process and architecture improvements.
- Implement and manage the continuous integration and continuous Deployment.
- Analyze and resolve conflicts related to merging of source code for GIT.
- Resolved merging issues during rebasing and re-integrating branches by conducting meetings with Development Team Leads.
- Work alongside architecture and engineering teams to design and implement any scalable software services
- Responsible for designing and deploying best SCM processes and procedures.
- Working very closely with Developers and Build & Release team.
- Supported and developed tools for integration, automated testing and release management.
- Configured bastion hosts to securely connect to instances running in our private subnet on AWS.
- Created, managed, and administered user accounts security and SSH password login.
- Network configuration & troubleshoot issues with respect to network and configuration files.
- Used ServiceNow to track vulnerabilities, requests, and incidents, and confluence for documentation.
- Applied scripting methodologies to automate IT administrative related tasks.
- Guided other teams to design, develop and deploy data sets and tools that supported product use cases.
AWS Cloud Engineer
Orange Cameroun
02.2014 - 11.2017
- Be responsible for the planning, implementation, and growth of the AWS cloud infrastructure.
- Build, release, and manage the configuration of all production systems.
- Interacted with different development teams to provide support in deployment activities.
- Experience in applying best practices in Cloud Security, auditing, and implementing security controls.
- Worked with multiple project managers from different vendors to understand the release plans and provided support according to their requirements.
- For new applications, apply policy to users and groups and roll to services
- Analyze cloud infrastructures and recommend improvements for performance gains and cost-efficiency.
- VPC peering with other accounts allowing access and routing to service and users of separate accounts
- Performed applications installation, upgrades/patches, troubleshooting, maintenance and monitoring of Linux servers.
- Created AWS Lunch Templates based on customized AMI and used this lunch templates to configure auto-scaling groups.
- Provisioned Multi-regional VPCs with Private and Public Subnet on AWS.
- Worked as technical leader alongside customers and infrastructure team and contributed to business development.
- Partnered with sales team to design solutions for customers and drive AWS adoption and revenue.
- Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Monitored costs and optimized cloud deployment expenses against business needs.
- Designed and implemented system security and data assurance.
Customer Care
Cameroon Development Corporation (CDC)
01.2011 - 01.2014
- Coordinating and scheduling company meetings.
- Answering questions about the company's services and products.
- Resolving issues and troubleshooting technical problems.
- Providing customer outreach and handing customer complaints
- Collecting and analyzing customer feedback and computing it
- Answering calls and emails as they come in
- Delivering information about the company’s offerings
- Provided excellent customer care by responding to inquiries and requests for information.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented standard operating procedures to create consistent service levels for order processing, shipping, billing, and customer care.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Aligned grooming services with brand promise for quality and customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Improved systems and processes and made customer care center more productive and profitable.
- Interacted daily with customer care and other in-plant individuals to meet performance targets and resolve issues.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Developed policies to increase accuracy and resolution of customer care department.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Collaborated with local companies to meet diverse customer needs.
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Resolved issues through careful research and follow-up with customers.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Assigned and designated job territories to customer care staff according to performance and history.
- Developed and conducted product knowledge training sessions for sales, marketing, and customer care staff.
- Monitored customer care goals and developed improvements.
- Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Collaborated with local companies to meet diverse customer needs for
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
Education
Associate of Science - Computer Sciences
University of Bamenda
Cameroon07-2010
Skills
- Operating Systems: Linus, RedHat Centos, Ubuntu, Windows
- Version Control Tools GIT
- Cloud Services AWS (EC2, S3, EBS, ELB, IAM, AMI)
- Ticketing tool Tools JIRA, ServiceNow
- Capacity planning
- Technical documentation
- Version control systems
- Network administration
- Disaster recovery planning
- Infrastructure deployment
- Scripting languages
- Cost management
- Resource monitoring
- Agile development
- Configuration management
- Machine learning integration
- Reliability testing
- Cloud security
- Policy creation and management
- Customer support
- Report management
- System maintenance
- Database administration
- Fault analysis
Languages
English
Full Professional
French
Full Professional
Accomplishments
- Supervised team of 15 staff members.
- Achieved 16 by completing with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AWS Cloud Engineer
Dominion system
11.2018 - Current
AWS Cloud Engineer
Orange Cameroun
02.2014 - 11.2017
Customer Care
Cameroon Development Corporation (CDC)
01.2011 - 01.2014
Associate of Science - Computer Sciences
University of Bamenda