Bavly Abdelmasih
Hatfield,PA
Summary
Dynamic and customer-focused professional with proven expertise in exceptional customer service and safe food handling practices. Demonstrated leadership in fostering team unity and enhancing customer satisfaction, leading to increased loyalty and sales. Skilled in efficient, quality-driven beverage and food creation and adapt to resolve customer issues, ensuring a welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Curbside Shopper
Applebee's Neighborhood Grill & Bar
05.2024 - 10.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Built relationships with customers and community to promote long term business growth.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Associate
Wawa
12.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new personnel regarding company operations, policies and services.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
Education
Tourism And Hospitality Management -
Montgomery County Community College
Blue Bell, PA06-2026
High School Diploma -
North Penn High School
Lansdale, PA06-2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Cleanliness
- Adaptive and creative
- Safe Food Handling Practices
- Food Preparation
- Speedy and efficient
Languages
Arabic
Professional Working
Timeline
Barista
Starbucks
06.2024 - Current
Curbside Shopper
Applebee's Neighborhood Grill & Bar
05.2024 - 10.2024
Customer Service Associate
Wawa
12.2022 - 05.2024
Tourism And Hospitality Management -
Montgomery County Community College
High School Diploma -
North Penn High School
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