Bawi Lia
620 Se 60th Ct Oklahoma City,OK
Summary
Knowledgeable Order Fulfillment Associate experienced with warehouse, distribution, money handling, customer service, and stock management operations. Helps team members deliver on order promises with organized spaces and quickly filled shipments. Excels under pressure while maintaining composure while devising strategic solutions to meet tight deadlines and overcome obstacles.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
04.2022 - 04.2024
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Communicated with customers and management to facilitate any issues that came across to come up with solutions.
- Enhanced productivity by effectively collaborating with team members to meet daily quotas.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Fulfill 15 to 35 orders per day ranging anywhere from 500 up to 1,000 or more items in total.
- Adapted to changing staffing needs by cross-training in multiple departments, enabling seamless transitions and ensuring uninterrupted service delivery.
Lumber Sales Associate
Home Depot
04.2022 - 04.2024
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Resolved customer complaints and concerns professionally, fostering positive relationships with customers.
Associate
Amazon
10.2021 - 02.2022
- Streamlined returns process for quicker resolution, implementing systematic approach to handling returned items.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Handle and process high volume of 20 to 40 return packages daily, ensuring accuracy and efficiency in return process.
Education
Associate of Applied Science - Business-Accounting/Finance Support
Oklahoma City Community College
Oklahoma City, OK10.2024
Skills
- Equipment Operation
- Customer Service
- Excel
- Critical Thinking
- Complaint Handling
- Money handling abilities
- Spreadsheets
Timeline
Order Fulfillment Associate
Home Depot
04.2022 - 04.2024
Lumber Sales Associate
Home Depot
04.2022 - 04.2024
Associate
Amazon
10.2021 - 02.2022
Associate of Applied Science - Business-Accounting/Finance Support
Oklahoma City Community College
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