Baxter Porter VI
Sales Support Professional
Aurora,CO
Summary
Accomplished Chanel Sales Agent, offering 11 years of experience developing and maximizing vendor sales. Diligent in building and retaining accounts and relationships by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Open and clear communicator with well-organized approach. Familiar with Arrow Electronics' practices, customer preferences and international sales regulations. Expert with Microsoft Office and Oracle.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist
Arrow Electronics; Arrow ZEUS
03.2023 - Current
- Support Raytheon RTX within Arrow with sales needs such as quotes, inventory and shipping questions, and order processing.
- Enable more informed decision-making through regular competitor analysis to provide the best offer.
- Expedite purchase order negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Expedite product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Hitachi Vantara Internal Partner Account Manager
Arrow Electronics; Arrow ECS
04.2021 - Current
- Brought on seven (7) net new partners to sell Hitachi Vantara products, and re-activated four (4) Value Added Resellers (VARs) who's partnership lapsed.
- Worked closely with marketing team to create targeted advertising strategies for key customer demographics.
- Developed SalesLoft campaigns that tracked and documented results in SalesForce.
- Built meaningful relationships with partners in my territory, and made lasting connections.
- Exceeded quota each fiscal quarter by 200%.
Customer Support Specialist
Arrow Electronics; Arrow Digital
09.2018 - 04.2021
- Responsible for day-to-day sales support and customer service for Arrow Digital platform.
- Performed sales support functions to provide highest level of service and customer satisfaction, while maintaining efficiencies in corporate operational processes and procedures.
- Served as liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, etc.) and customers.
- Order Processing: Was responsible for order entry for 95% of Arrow Digital "OMNI" customers.
- Resolved discrepancies with customer prior to order entry; enter sales orders into Arrow ERP system working with shared services teams to resolve any complex issues.
- Reviewed backlog report to determine how to fulfill orders most effectively, while balancing product cost, customer delivery expectations and vendor availability.
- Responded quickly and professionally to customer requests for information relative to orders, requests for confirmations/invoices, credit status, expediting or shipping requirements.
- Provided primary customer support to internal and external customers in fast-paced environment.
Account Executive
TSYS/TransFirst
12.2015 - 10.2018
- Negotiated deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
- Conducted informational trainings and briefings to clients on new features and updated products.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base, monitoring changes to customer account profiles.
CUSTOMER SUPPORT COORDINATOR
Acosta Sales and Marketing
12.2012 - 12.2015
- Responsible for management and coordination of 30 accounts in Natural Specialty Sales department .
- Reviewed order contracts between vendors and buyers for accurate pricing, freight weight, and promotions before approving for shipment.
- Logistical liaison between carrier and customer until shipment arrival.
- Archived order contracts both digitally and physical (paper) files for accuracy. Resolved order discrepancies.
Education
Some College (No Degree) - Theater Arts
Colorado State University
Fort Collins, COLay Minister Certificate - Christian Apologetics
Denver Seminary
Littleton, CO05.2023
Skills
- Calm and Professional Under Pressure
- Tracking and Documentation
- Upbeat and Positive Personality
- Microsoft Windows and Office
- Order Entry
- Microsoft Office
- Sales Loft
- Sales Force
- Power BI
- Chanel Sales
- Territory Networking
- Territory Development
Timeline
Sales Support Specialist
Arrow Electronics; Arrow ZEUS
03.2023 - Current
Hitachi Vantara Internal Partner Account Manager
Arrow Electronics; Arrow ECS
04.2021 - Current
Customer Support Specialist
Arrow Electronics; Arrow Digital
09.2018 - 04.2021
Account Executive
TSYS/TransFirst
12.2015 - 10.2018
CUSTOMER SUPPORT COORDINATOR
Acosta Sales and Marketing
12.2012 - 12.2015
Some College (No Degree) - Theater Arts
Colorado State University
Lay Minister Certificate - Christian Apologetics
Denver Seminary
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