Bayla Makarov
Ormond Beach
Summary
Infusion focused Provider Liaison with expertise in provider relationships, clinical education, patient case management, and marketing strategy. Proven ability to enhance client success and streamline operations in the healthcare sector. A strong practice management and clinical background in combination with a warm and open demeanor enhances relatability and quickens the development of lasting meaningful professional relationships.
Overview
2027
2027
years of professional experience
Work History
Physician Liason
Noble Infusion
Ormond Beach
2024 - Current
- Actively marketed infusion services and 70+ FDA-approved pharmaceutical infusion therapies
- Developed and maintained crucial and strategic provider relationships
- Territory management and key infusion industry insight
- Acted as a primary contact between Noble Infusion and referring speciality offices, streamlining referral operations for optimal client experience for patients and providers
- Managed select patient cases for rare and chronic disease by proactively addressing concerns with insurance, navigating medical policies, and using alternative methods to source drugs
- Stayed up to date on approved indications, dosing schedules, and drug coverage guidelines for all offered therapies
- Developed marketing materials, strategy, provider education and resources specially tailored to individual practice referral patterns, workflows and pain points
- Engaged in process implementation and improvement for optimal business operations across departments
- helped to develop and implement medical partnership structures such as telehealth drug consulting
Cleaning Business Owner and Operator
Self Employed
Ormond Beach
2022 - 2024
- owned and operated small local cleaning business specializing in move in/out cleans, providing tailored services to meet client needs
- excellent home detailing and deep cleaning services and knowledge of cleaning chemicals, hardware dismantling, and window detailing
- maintained relationships with high-level clients, including real estate owners managing 60+ local properties, ensuring consistent service quality
- collaborated with property managers and service personnel to prepare homes for open houses and photography, enhancing property appeal
Junior Healthcare Manager
Monsey Urgent Care
Monsey
2020 - 2022
- Oversaw daily operations at a thriving and fast paced urgent care
- Managed staff, patients, and outside lab relationships to ensure seamless service delivery
- Resolved patient challenges and complaints, enhancing patient satisfaction and care experience
- Optimized lab operations and documentation, improving accuracy and efficiency in record keeping
- Established efficient office schedule to optimize workflow and patient care
- Trained and mentored all new medical assistants in phlebotomy, specimen collection, EKG, lab operations, and proper assistance
Resturant Roles
Fireside Steakhouse
2017 - 2020
- managed front of house operations, handling calls, processing payments, seating guests, and supporting waitstaff
- delivered exceptional customer service by actively listening to needs and addressing concerns
- delivered efficient and professional customer interactions, resolving issues with warmth and competency
- executed daily restaurant operations, including service prep, waitressing, and food service
Education
Certified Phlebotomy Tech
National Phlembotomy Association
Brooklyn, NY01-2020
Some College (No Degree) - General Studies
RCC
Monsey, NYSkills
- Clinical education
- Provider relationship management
- Territory management
- Patient Case Management
- Healthcare marketing
- Client Success
Affiliations
- Health and Fitness, special needs in home care, dog training and pet sitting
Timeline
Physician Liason
Noble Infusion
2024 - Current
Cleaning Business Owner and Operator
Self Employed
2022 - 2024
Junior Healthcare Manager
Monsey Urgent Care
2020 - 2022
Resturant Roles
Fireside Steakhouse
2017 - 2020
Certified Phlebotomy Tech
National Phlembotomy Association
Some College (No Degree) - General Studies
RCC