Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
Baylea Hults

Baylea Hults

Colorado Springs,CO

Summary

Resourceful Project Manager with 7 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

Glass Force
09.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Project Manager

Milstead Glass
07.2020 - 09.2024
  • Communicate with customers and contractors to estimate and complete complex and simple work
  • Order, charge and supervise installation of materials
  • Collect payment from customers for work completed, recorded completion/status of projects, finalize invoice/finalization of project
  • Properly track, manage, and oversee projects and personnel on these projects
  • Communicate accurately to team members, vendors, customers on project details, status, and unforeseen issues
  • Troubleshoot and problem solve for installers, leads, and helpers on project matters
  • Serve as the first point of contact for employees, customers, General Contractors, etc., ensuring a professional attitude and building rapport
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Administrative Assistant

All Glass and Plastics
01.2018 - 03.2020
  • Accept payments for products and issue refunds, stock shelves, receive and price inventory, answer phones, help customers with any questions or concerns, consult with coworkers on projects and custom pricing, use quickbooks to write invoices quickly and efficiently, schedule estimates and installations
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Customer Service Representative

Vons Grocery
07.2015 - 01.2018
  • Help customers with any questions or concerns, accept payments and issue refunds, facilitate money transfers through Western Union, change prices for items as needed, answer phone calls and direct them as needed
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

BA - English & Liberal Arts

Southern New Hampshire University
New Hampshire, OH
01.2021

Transfer degree - English & Liberal Arts

Antelope Valley College
Lancaster, CA
01.2020

High School Diploma -

Quartz Hill High School
Lancaster
05.2014

Skills

  • Project Development, Management, & Planning

  • Advanced Problem Solving

  • Project Scheduling

  • Project Estimation and Bidding

  • Team Collaboration

  • Project Scope and Tracking

  • Schedule Management

  • Client Relations

  • Conflict Management

  • Project Closure

  • Purchasing and Procurement

  • Vendor Sourcing

  • Residential Construction Management

  • Financial Administration

LANGUAGES

English

Certification

  • Notary Public License - Colorado Secretary of State or equivalent authority.

Timeline

Project Manager

Glass Force
09.2024 - Current

Project Manager

Milstead Glass
07.2020 - 09.2024

Administrative Assistant

All Glass and Plastics
01.2018 - 03.2020

Customer Service Representative

Vons Grocery
07.2015 - 01.2018

Transfer degree - English & Liberal Arts

Antelope Valley College

BA - English & Liberal Arts

Southern New Hampshire University

High School Diploma -

Quartz Hill High School

Similar Profiles

CREATE PROFILE
Baylea Hults