Baylee Crowe
Rochester,MN
Summary
Dynamic and compassionate professional with a proven track record at Mayo Clinic, adept in behavioral management and providing emotional support. Excelled in fostering patient independence and well-being, while efficiently managing vital signs monitoring. Demonstrated leadership in high-pressure environments, enhancing team performance and patient satisfaction.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Strong and fast learner.
Thrive off of busy work that challenges my critical thinking and a fast pace.
I am a people person. My goal is to make people smile at some point of the day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA
Mayo Clinic
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Assistant Manager
Caseys General Stores Inc
04.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Family Sports Cave
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Lead Manager
Pizza Hut
02.2017 - 06.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Prepared customized food orders efficiently under high-pressure conditions.
Education
High School Diploma -
Landstown Highschool
Virginia Beach06-2015
Skills
- Vital signs monitoring
- Emergency response
- Compassionate care
- Daily living assistance
- CPR certification
- Catheter care
- Professional bedside manner
- Epic charting
- Computer skills
- Time management
- Multitasking
- Customer service
- Verbal and written communication
- Staff training and development
- Documentation and reporting
Accomplishments
- Resolved product issue through consumer testing.
- Recruited 4 successful new managers within one year.
- Exceeded monthly store sales goals 7 months in a row.
- Supervised team of 15 staff members.
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
Timeline
PCA
Mayo Clinic
01.2024 - Current
Assistant Manager
Caseys General Stores Inc
04.2022 - 12.2023
Sales Associate
Family Sports Cave
01.2021 - 02.2022
Shift Lead Manager
Pizza Hut
02.2017 - 06.2020
High School Diploma -
Landstown Highschool
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