Summary
Overview
Work History
Education
Skills
Timeline
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Baylee Freeman

Morganton ,NC

Summary

Dynamic professional with extensive experience in small business operations and client service, notably as Owner/Operator of Total Tanning Salon. Proven track record in relationship management and operations management, enhancing customer satisfaction and loyalty. Skilled in financial oversight and marketing strategy development, driving repeat business and referrals.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

8
8
years of professional experience

Work History

Owner/Operator Total Tanning Salon

Self-employeed
08.2023 - Current
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Created and maintained strong client relationships to enhance customer satisfaction and loyalty.
  • Oversaw financial management, including budgeting, invoicing, and expense tracking.
  • Implemented inventory management systems to streamline supply chain processes.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Conducted market research to identify trends and inform product offerings.
  • Trained new employees on operational procedures and customer service standards.
  • Managed day-to-day business operations.
  • Developed marketing strategies to increase brand visibility and attract new clients.

Bank Teller

First Citizens Bank
10.2021 - 04.2022
  • Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
  • Assisted customers with account inquiries, providing exceptional service and fostering positive relationships.
  • Balanced cash drawer daily, maintaining accuracy in financial reporting and minimizing discrepancies.
  • Promoted bank products and services, contributing to increased customer engagement and satisfaction.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Customer Service Representative

Cloninger Ford
05.2017 - 12.2021
  • Resolved customer inquiries, providing accurate information and enhancing overall satisfaction.
  • Managed high-volume phone calls, ensuring timely responses to client needs and concerns.
  • Collaborated with team members to streamline service processes, increasing efficiency and response times.
  • Trained and mentored new representatives on customer service protocols and internal systems.

Deputy Clerk of the Court

Burke County Clerk of Court
12.2020 - 10.2021
  • Processed court documents and maintained accurate case files for efficient recordkeeping.
  • Assisted in scheduling hearings, ensuring timely notifications to involved parties.
  • Managed electronic filing systems, improving accessibility and organization of court records.
  • Responded to inquiries from the public and legal professionals, providing clear information on court procedures.

Education

Robert L. Patton
Morganton NC

Skills

  • Relationship management
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management

Timeline

Owner/Operator Total Tanning Salon

Self-employeed
08.2023 - Current

Bank Teller

First Citizens Bank
10.2021 - 04.2022

Deputy Clerk of the Court

Burke County Clerk of Court
12.2020 - 10.2021

Customer Service Representative

Cloninger Ford
05.2017 - 12.2021

Robert L. Patton

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Baylee Freeman