BAYLEE GORDON
LAS VEGAS
Summary
Dedicated and versatile professional with 10 years of experience in customer service across diverse industries, including banking as a teller, hospitality as a server. Skilled in building strong client relationships, resolving issues efficiently, and delivering exceptional service. Recognized for strong communication skills, attention to detail, and the ability to adapt quickly to new roles and responsibilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVER
90 Ninety Bar & Grill
09.2021 - 08.2022
- Greeted and seated guests promptly, enhancing first impressions and guest satisfaction.
- Managed sections efficiently, consistently surpassing sales targets.
- Anticipated guest needs, ensuring smooth service and faster table turnover.
- Collaborated with hosts to maintain an inviting entrance, boosting overall ambiance.
SALES ADVISOR
Tesla
09.2020 - 06.2021
- Engaged customers via calls and emails, boosting product understanding and interest.
- Educated prospective clients at events, enhancing product knowledge and satisfaction.
- Addressed customer inquiries, improving communication and service quality.
- Facilitated informed purchasing decisions, contributing to increased sales.
- Collaborated with team to streamline outreach, achieving efficient customer engagement.
- Identified customer needs during consultations, tailoring recommendations to drive meaningful progress in sales conversion rates.
TELLER
America First Credit Union
03.2015 - 09.2020
- Opened and closed accounts, resolving customer issues efficiently.
- Informed members about comprehensive Credit Union services.
- Handled loan services, providing accurate payment quotes.
- Directed calls, enhancing customer satisfaction.
- Assisted with bookkeeping, improving account accuracy.
- Streamlined daily cash handling procedures, ensuring accurate transactions and enhancing member trust in branch operations.
- Partnered with loan officers to expedite application processing, leading to meaningful progress in member satisfaction.
Education
HIGH SCHOOL DIPLOMA - undefined
Durango High School
Las Vegas01.2016
Skills
- Organizational
- Customer Service
- Multitasking
- Communication
- Networking
- Problem-Solving
- Leadership
- Microsoft Suite
- Negotiation Skills
- Time Management
- Customer Retention
- Attention to Detail
- Strategic Planning
Certification
- Real Estate License
- ABC Bartending Certification
Timeline
SERVER
90 Ninety Bar & Grill
09.2021 - 08.2022
SALES ADVISOR
Tesla
09.2020 - 06.2021
TELLER
America First Credit Union
03.2015 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Durango High School