Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Baylee Gough

Boring,US

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
Clackamas, OR
05.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Helped customers find specific products, answered questions and offered product advice.

Cashier

Hardee's
Harlem, Georgia
01.2021 - 09.2022
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Educated customers about promotions to increase sales
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.

Retail Associate

Hippie Chick Boutique
Harlem, GA
04.2020 - 09.2022
  • Kept the sales floor clean by straightening and facing merchandise
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Increased sales by displaying merchandise in an appealing and orderly manner
  • Did stocking and quickly alerted management to low inventory levels
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each day
  • Greeted customers, assisted them in finding merchandise, and made recommendations
  • Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
  • Greeted customers and assessed their requirements
  • Organized showroom accessories and restocked shelves
  • Answered questions about store policies and concerns to support positive customer experiences.

Education

High School Diploma -

Penn Foster High School
01.2023

Harlem High School
Harlem, GA
12-2022

Skills

  • Client Account Management
  • Product Sales
  • Payment Processing
  • Business Development
  • Customer Needs Assessment
  • Complaint Handling
  • Quality Control
  • Customer Service
  • Team Building
  • Issue and Complaint Resolution
  • In-Store Support
  • Professionalism
  • Excellent Communication
  • Data Management
  • Analytical Skills

Accomplishments

  • Outstanding Employee of the Month ( September 2023 )
  • Top Sales Associate 2023

References

References available upon request.

Timeline

Sales Associate

H&M Hennes & Mauritz
05.2023 - Current

Cashier

Hardee's
01.2021 - 09.2022

Retail Associate

Hippie Chick Boutique
04.2020 - 09.2022

High School Diploma -

Penn Foster High School

Harlem High School

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Baylee Gough