Baylee Grant
Portland
Summary
Dynamic hospitality professional with a proven track record at Fifty Fifty Brewing Company, excelling in high-volume dining and customer service. Recognized for exceptional teamwork and adaptive problem-solving, I consistently enhanced guest experiences while training staff and managing operations. Committed to quality assurance and efficient event execution, ensuring memorable moments for all patrons.
Overview
2026
2026
years of professional experience
Work History
Banquet Server
Holiday Inn by the Bay
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Lead Server
Fifty Fifty Brewing Company
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
Manager
Fifty Fifty Brewing Company
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Nanny
Jason Cole
03.2025 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Behavioral Health And Science - Behavioral Sciences
Souther Maine Community College
South Portland, ME06.2015
High School Diploma -
Livermore Falls High School
Livermore Falls, ME06.2006
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Flexible schedule
- Physical coordination
- Clear communication
- Hospitality service expertise
- Menu memorization
- Cash handling
- Proper equipment storage
- Silverware polishing
- Ordering procedures
- Issue resolution
- High volume dining
- Reliable transportation
- Quality control
- Special dietary accommodations
- Quality assurance
- Supply management
- Speech clarity
- Daily specials memorization
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Decision-making
- Task prioritization
- Conflict resolution
Timeline
Nanny
Jason Cole
03.2025 - Current
Banquet Server
Holiday Inn by the Bay
Lead Server
Fifty Fifty Brewing Company
Manager
Fifty Fifty Brewing Company
Behavioral Health And Science - Behavioral Sciences
Souther Maine Community College
High School Diploma -
Livermore Falls High School
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