Summary
Overview
Work History
Education
Skills
Timeline
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Baylee Jennings

Grand Haven,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative Level II

Bennett Pump Company
11.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customer's experiences.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Updated account information to maintain customer records.

Billing Assistant

Brenner Oil Company
05.2016 - 05.2019
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
  • Reduced errors in billing documentation by implementing a thorough double-check system.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
  • Received, sorted and distributed incoming mail.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Used data entry skills to accurately document and input statements.

Education

Exercise Science

Grand Valley State University
Allendale, MI

Skills

  • Problem-Solving Abilities
  • Administrative Support
  • Sales Expertise
  • Order Fulfillment
  • Shipping Procedures Understanding
  • Call Center Operations
  • System Implementation
  • Process Optimization

Timeline

Customer Service Representative Level II

Bennett Pump Company
11.2020 - Current

Billing Assistant

Brenner Oil Company
05.2016 - 05.2019

Exercise Science

Grand Valley State University

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Baylee Jennings