Baylee Johnson
Athens,GA
Summary
I am currently working as a financial service representative, and eager to apply strong customer service skills and diverse experience to a new career opportunity. I am seeking opportunities that will allow me to leverage my academic achievements and practical background to contribute to a thriving organization. Committed to continuous learning and professional growth to enhance my skills and make a meaningful impact.
I am a highly motivated and detail-oriented recent college graduate who achieved Magna cum Laude distinction in Business Administration and Management. With a background spanning office administration, customer service, and childcare, I bring a robust skill set to the table. My proactive problem-solving approach and impeccable organizational skills make me well-suited for fast-paced, dynamic environments. I am now seeking a challenging role where I can apply my academic knowledge, practical experiences, and interpersonal abilities to drive an organization's growth and excellence.
Overview
4
4
years of professional experience
Work History
HR Managing Consultant
University Of Georgia
02.2024 - Current
- Ensured timely data collection for accurate analysis and informed decision making.
- Streamlined data processing workflows, increasing efficiency and reducing redundancy.
- Participated in ongoing professional development opportunities such as workshops or conferences staying up-to-date with advancements relevant to the field.
- Consistently used Smartsheet to update and track new information in the system each morning.
- Reviewed and adjudicated supplemental and ad hoc salary requests, making approval or denial decisions based on the submitted information.
- Tracked and organized incoming tickets according to their subject, and provided prompt responses and solutions to resolve issues.
- Utilized Smartsheet for the UGA Journey's project to develop links and filters, enhancing data flow and overall project efficiency.
FINANCIAL SERVICES REPRESENTATIVE
WORLD FINANCE
08.2023 - 02.2024
- Guide customers toward upward credit mobility through good financial choices
- Provide outstanding customer service, assisting customers with questions, concerns, and products
- Process and prepare loan applications
- Take and process payments
- Balance assigned cash drawer daily
- Collect on late loan payments
- Assist customers in refinance of existing loans
- Assist in tax return preparations.
OFFICE/ACCOUNTING ASSISTANT
HAISTEN AND JOHNSTON PC
10.2022 - 08.2023
- Manage and organize client files and documents
- Facilitate workflows, scheduling and outbound calls to clients to ensure meetings are scheduled in a timely manner and all necessary documents were appropriately signed
- Resolved client issues and/or escalated to appropriate personnel when necessary
- Assist accountants with various administrative tasks, such as data entry and billing
- Help prepare tax returns and financial statements
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
NANNY
NATALIE SUNDEEN
09.2020 - 12.2022
- Supervised and cared for three children ages 6 and under
- Picked up children from school and transported them to various activities/appointments
- Coordinated and facilitated educational and recreational activities
- Assisted school-age children with homework and studying
- Maintained a safe and clean environment for the children
- Communicated with parents regarding children's progress and needs
- Communicated with teachers, doctors, etc
- And ensured parents were informed regarding all information.
OFFICE MANAGER/CUSTOMER SERVICE ASSOCIATE
RAYS FOR DAYS
07.2020 - 07.2021
- Managed the front desk and reception area, greeting customers and scheduling appointments
- Managed billing for customers on a monthly membership
- Maintained inventory and ordered supplies
- Assisted in Social Media content management to promote the boutique
- Coordinated staff scheduling to promote smooth office operations
- Assisted with customer experience issues and inquiries
- Coordinated marketing and promotional events
- Maintained business records by updating customer information including membership and billing information.
Education
BACHELOR'S OF SCIENCE BUSINESS ADMINISTRATION AND MANAGEMENT -
GORDON STATE COLLEGE
06.2023
ASSOCIATE'S OF SCIENCE BUSINESS ADMINISTRATION AND MANAGEMENT -
GORDON STATE COLLEGE
05.2023
HIGH SCHOOL DIPLOMA -
JACKSON HIGH SCHOOL
05.2022
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience using QuickBooks, Accounting CS, UltraTax, Practice 2022
- Experience with CPA Charge platform
- Experience using Paper form for survey creation
- Detail-oriented and able to multitask in a fast-paced environment
- Active listening
- Planning and organization
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Customer Experience
- Repay
- OTIS
- Experience in Smartsheet
- Project Management
References
Available upon request
Timeline
HR Managing Consultant
University Of Georgia
02.2024 - Current
FINANCIAL SERVICES REPRESENTATIVE
WORLD FINANCE
08.2023 - 02.2024
OFFICE/ACCOUNTING ASSISTANT
HAISTEN AND JOHNSTON PC
10.2022 - 08.2023
NANNY
NATALIE SUNDEEN
09.2020 - 12.2022
OFFICE MANAGER/CUSTOMER SERVICE ASSOCIATE
RAYS FOR DAYS
07.2020 - 07.2021
BACHELOR'S OF SCIENCE BUSINESS ADMINISTRATION AND MANAGEMENT -
GORDON STATE COLLEGE
ASSOCIATE'S OF SCIENCE BUSINESS ADMINISTRATION AND MANAGEMENT -
GORDON STATE COLLEGE
HIGH SCHOOL DIPLOMA -
JACKSON HIGH SCHOOL
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