Baylee Johnson
Saint Petersburg
Summary
Experienced administrative professional prepared for this role with strong background in office and floor management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Juno & The Peacock
02.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Senior Food and Beverage Administrative Assistant
The Vinoy Resort and Golf Club
09.2022 - 02.2025
- Assist with daily operations for 3 different outlets serving breakfast, lunch and dinner including planning and scheduling.
- Direct support with banquets operations for a 354-room property.
- Main liaison between group planners and Director of Food and Beverage and banquets.
- Review surveys and guest feedback on a weekly basis to create areas of opportunity and improve outlet menus.
- Budget champion keeping detailed records of daily, weekly, and monthly costs and revenues.
Front Desk Supervisor
Courtyard and Residence Inn Oldsmar
07.2020 - 07.2022
- Manage execution of all room operations areas including both Front Office and PBX.
- Manage productivity costs through budget and annual/monthly forecasts.
- Developed new incentive programs to increase Cleanliness and Arrival Experience.
- Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Oversee the daily operation of 15 Front Desk agents for a dual property totaling 177 rooms.
Education
High School Diploma -
Petoskey High School
06-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Supervising staff
- Time management
- Microsoft Excel
- Scheduling
- Invoice processing
- Event coordination
- Employee timesheet processing
- Training and coaching
Timeline
Administrative Assistant
Juno & The Peacock
02.2025 - Current
Senior Food and Beverage Administrative Assistant
The Vinoy Resort and Golf Club
09.2022 - 02.2025
Front Desk Supervisor
Courtyard and Residence Inn Oldsmar
07.2020 - 07.2022
High School Diploma -
Petoskey High School
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