Baylee Pacheco
Temecula,CA
Summary
My objective is to further my goals in the working class as well as seek better opportunities for myself. I would like to join a high energy team where i can expand my customer care skills. As well as wanting to achieve my goals. I would like to continue to apply my excellent customer service and strong work ethic in a professional work environment where i can continue to learn new skills and traits that will gain me experience to move forward in the working field.
Overview
6
6
years of professional experience
Work History
Caretaker
Billy White
01.2020 - 07.2023
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Scheduled and accompanied clients to medical appointments.
Receptionist Clerk
Amanda Whitley
10.2018 - 09.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Shift Lead Manager
Michele Graham
07.2017 - 08.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed after shift review reports to remind supervisors of completed work.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA03.2018
Skills
- Team Leadership
- Sales and Marketing
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Managing Appointments
Timeline
Caretaker
Billy White
01.2020 - 07.2023
Receptionist Clerk
Amanda Whitley
10.2018 - 09.2019
Shift Lead Manager
Michele Graham
07.2017 - 08.2019
High School Diploma -
Vista Murrieta High School
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