Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylee Sherman

Pangburn,AR

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Front Office Manager

Noland Dental PLLC
05.2023 - 10.2023
  • Managing schedule (calling patients to confirm appointments, calling patients to schedule for recare or needed treatment, filling the schedule when there is a cancellation).
  • Managing patient accounts (calling patients to collect on overdue accounts, sending patients to collection agencies as needed).
  • Managing insurance aging (calling on old claims, sending in appeals, understanding denials and refilling, correcting claims as needed).
  • Logging EOB's (reading claims and logging them successfully into patient ledgers).
  • End of month reports (creating reports at the end of month and filling accurately).
  • Insurance verification (logging into payor portals to gather information on patient policies, calling insurance companies to collect information on patient polices).
  • Billing (successfully filling insurance claims to get them paid, writing narratives and creating attachments to support claims).
  • Accounting (creating financial reports, checks and balances, collecting and filling invoices/statements, checking bank for accuracy, check book log, profit and loss).
  • Answering telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Obtained payments from patients and scanned identification and insurance cards.

Register Dental Assistant/Front Office Receptionist

Scott W Eichhorn DDS
10.2014 - 04.2023
  • All of the above duties of front office plus DA duties as follows:
  • Successfully assisting dentist by performing four-handed dentistry and other chair-side duties.
  • Explaining treatment procedures and instructing patients on home care guidelines.
  • Sterilizing rooms and room set up for up to 15 procedures daily.
  • Maintaining dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Obtaining patient x-rays and images for dentist review.
  • Documenting patient dental health information, medical history, and vital signs for future reference.
  • Preparing and arranging instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintaining a professional and caring relationship with patients tp build patient trust.
  • Trained other staff members in the duties of both dental assisting and front office reception.

Waitress

Kj's Restaurant
10.2011 - 10.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, took drink and food orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

No Degree - Heath And Science

ASU Beebe
Beebe, AR

High School Diploma -

Homeschool
Home
05.2012

Skills

  • Front Office Management
  • Customer Service
  • Insurance Terminology
  • Dental Terminology
  • Reporting
  • Collections
  • Efficient/Timely
  • Problem Solving
  • Attention to Detail
  • Friendly and Compassionate
  • Self-Motivated
  • Hard Working

Timeline

Front Office Manager

Noland Dental PLLC
05.2023 - 10.2023

Register Dental Assistant/Front Office Receptionist

Scott W Eichhorn DDS
10.2014 - 04.2023

Waitress

Kj's Restaurant
10.2011 - 10.2014

No Degree - Heath And Science

ASU Beebe

High School Diploma -

Homeschool

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Baylee Sherman