Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylee Westfall

Highland

Summary

Dedicated healthcare and customer service professional with extensive experience in patient advocacy, sales management, and educational support. Proven track record of exceeding expectations through strong communication skills, attention to detail, and commitment to excellence. Currently advancing healthcare expertise through certified nursing assistant training while maintaining a focus on delivering exceptional service across diverse environments.

Overview

5
5
years of professional experience

Work History

Sales Manager

Purify Wellness Center
01.2022 - Current
  • Managed customer relationship initiatives, resulting in improved client satisfaction and retention rates
  • Implemented successful sales strategies and trained staff on best practices, leading to increased revenue
  • Developed comprehensive training programs for team members on procedures and customer service excellence
  • Maintained detailed records and analytics to optimize business operations

Patient Service Representative

Intermountain Health
01.2021 - 01.2022
  • Enhanced office efficiency through effective patient communication and streamlined processes
  • Served as primary patient advocate, successfully identifying and resolving service conflicts
  • Collaborated closely with healthcare teams to understand and address patient needs
  • Maintained confidential patient information while ensuring HIPAA compliance

Substitute Teacher

Senya School District
01.2020 - 01.2021
  • Delivered engaging lesson materials and maintained positive classroom environments
  • Adapted quickly to various educational settings and age groups
  • Ensured adherence to institutional standards and educational objectives
  • Demonstrated flexibility and strong organizational skills in dynamic environments

Education

Certified Nurse Assistant Program -

Utah CNA Training Center
06.2025

Family and Human Services - undefined

Brigham Young University-Idaho
06.2025

Skills

  • Patient Advocacy & Care
  • Healthcare Communication
  • Sales & Customer Relations
  • Team Leadership & Training
  • Data Entry & Documentation
  • Problem Resolution
  • HIPAA Compliance
  • Multi-tasking & Organization
  • Sales team training
  • Solution selling
  • Strategic planning
  • Decisive

Timeline

Sales Manager

Purify Wellness Center
01.2022 - Current

Patient Service Representative

Intermountain Health
01.2021 - 01.2022

Substitute Teacher

Senya School District
01.2020 - 01.2021

Family and Human Services - undefined

Brigham Young University-Idaho

Certified Nurse Assistant Program -

Utah CNA Training Center

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