Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bayleigh Gibson

Cleburne,Texas

Summary

Dynamic administrative professional with a proven track record at HealthMasters Homecare, excelling in customer service and office management. Expert in scheduling and data entry, I enhanced operational efficiency and improved communication among healthcare teams. Recognized for developing filing systems that ensured compliance and streamlined document retrieval, fostering a productive work environment.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

HealthMasters Homecare
12.2019 - Current
  • Managed scheduling and coordination of patient appointments to optimize resource allocation.
  • Developed efficient filing systems to enhance document retrieval and compliance standards.
  • Streamlined communication between healthcare teams, improving information flow and response times.
  • Trained new administrative staff on office procedures and software applications to maintain operational continuity.
  • Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
  • Maintained inventory of medical supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted in Insurance Authorization for patients, to maintain timely scheduling based on patient's needs.

Shop Manager

Cash America
11.2014 - 07.2019
  • Managed daily store operations, ensuring optimal inventory levels and customer satisfaction.
  • Trained and mentored staff on sales techniques and company policies.
  • Developed promotional strategies to enhance product visibility and drive sales.
  • Oversaw cash handling procedures, maintaining accuracy in transactions.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.

Education

High School Diploma -

BrighterSide Christian Academy
Alvarado, TX

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • File organization
  • Customer and client relations
  • Strong problem solver
  • Critical thinking
  • Scheduling
  • Office management

Timeline

Administrative Assistant

HealthMasters Homecare
12.2019 - Current

Shop Manager

Cash America
11.2014 - 07.2019

High School Diploma -

BrighterSide Christian Academy

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