NOELYS ALMODOVAR
Daphne,AL
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tential
Pensacola, FL
05.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
European Wax Center
Daphne, AL
01.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Adhered to company policies and procedures while providing superior service
- Scheduled any necessary follow-up appointments, as directed by physicians
- Managed calendars and organized resources to ensure efficient workflow processes
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Organized merchandise displays to promote higher levels of customer engagement
- Operated cash register and POS to process sales transactions and handle payments.
Quality Assurance Manager
Florida Homes AC
Jacksonville, FL
08.2023 - 01.2024
- Reviewed customer complaints and generated corrective actions when necessary
- Communicated and corresponded with customers and suppliers regarding quality issues, problems and complaints
- Developed and implemented quality assurance processes to ensure compliance with customer requirements
- Created detailed reports summarizing quality control issues and recommending solutions
- Identified areas needing improvement in order to maintain or improve product quality standards.
Member Service Specialist
VyStar Credit Union
Jacksonville, FL
08.2021 - 08.2023
- Maintained accurate records of all inspections performed throughout the production cycle
- Provided excellent customer service to ensure members were satisfied with their experience
- Performed administrative duties such as filing paperwork, responding to emails, and preparing presentations for management meetings
- Provided exceptional customer service to clients in fast-paced call center environment
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Adhered to company policies and procedures while providing superior service.
Education
High School Diploma -
Florida Southwestern State College
Fort Myers, FL07.2018
Skills
- Scheduling
- Information Security
- Complaint resolution
- Account updating
- Customer Service
- Computer Skills
- Flexible Schedule
- Facility Cleaning
- Call Center Operations
- Attention to Detail
- Positive Attitude
- Call Management
- Conflict Mediation
- Quality Control
- Professional telephone demeanor
- Computer Proficiency
- Client Relations
References
References available upon request
Timeline
Customer Service Representative
Tential
05.2024 - Current
Customer Service Representative
European Wax Center
01.2024 - Current
Quality Assurance Manager
Florida Homes AC
08.2023 - 01.2024
Member Service Specialist
VyStar Credit Union
08.2021 - 08.2023
High School Diploma -
Florida Southwestern State College
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