
Accomplished operations leader with extensive experience in logistics management and team development. Specialized in inventory oversight, vendor negotiation, and process optimization, delivering consistent improvements in operational flow and service quality across diverse settings.
Coordinated logistics, freight receiving, inventory control, replenishment, and stockroom organization to ensure seamless operational flow. Processed merchandise and managed inventory steps to keep counts accurate and product available on time. Suggested and applied process improvements to help raise productivity, efficiency, and accuracy. Trained and coached team members on operational procedures, safety standards, inventory tasks, and customer service expectations. Reviewed daily workload and staffing needs to assign resources. Handled seasonal transitions, store resets, promotional setups, and other priorities while following company standards. Maintained focus on operational accuracy, accountability, and consistent procedure execution.
Direct all restaurant and catering operations in high-volume environment while leading team of more than 25 employees.
Oversee catering production, staffing, fulfillment, quality control, and customer expectations for weekly sales of approximately $50000–$90000.
Support stronger productivity, consistency, and order accuracy through team leadership, training, and process improvement.
Recruit, onboard, train, coach, and evaluate employees while building accountability and professional growth.
Manage labor, inventory, purchasing, vendor relationships, scheduling, food costs, supply costs, and daily priorities.
Coordinate large-scale catering orders to support timely, accurate, and quality-focused execution.
Track operational performance and implement process changes to improve efficiency and service standards.
Partner with district leadership on staffing, marketing initiatives, operational priorities, and company programs.
Progressed through multiple roles while supporting restaurant bar, guest service, and operations teams. Led daily shifts and coached employees to improve performance consistency, productivity, and accuracy. Created and updated training materials to support onboarding and consistent operations. Planned and delivered group training sessions and presentations using strong public speaking and instruction skills. Led personal development classes centered on employee growth, communication confidence, leadership, and professional development. Used de-escalation and conflict-resolution methods to handle difficult situations and support positive workplace culture. Conducted training sessions at additional Texas Roadhouse locations to ensure employee development. Trained employees on service standards, menu knowledge, sales techniques, guest relations, and operational procedures. Managed bar inventory, product ordering, cash handling, opening and closing duties, and daily bar operations while supporting improved accuracy and team performance through training and communication.
Supported complex patient scheduling while balancing provider availability and office productivity. Managed appointment cancellations, schedule updates, and scheduling conflicts. Maintained organized digital and paper records while following confidentiality and privacy requirements. Communicated with patients, providers, and staff to resolve scheduling concerns and support smooth office operations. Handled high volumes of incoming calls, scheduling requests, and administrative tasks in a fast-paced office setting. Kept strong focus on accuracy, organization, customer service, and efficient administrative processes.