Bayleigh Wustman
Sparta
Summary
Experienced healthcare support professional skilled in patient interaction and administrative tasks. Noted for exceptional collaboration and adaptability, consistently achieving desired outcomes. Proficient in scheduling, patient communication, and problem-solving, prioritizing quality service and patient satisfaction. Renowned for reliability and flexibility, effectively contributing to team objectives and promoting excellence in patient care.
Overview
9
9
years of professional experience
Work History
Patient Service Representative, Lead
Corewell Health
02.2016 - Current
- Performs clerical functions, including, but not limited to answers practice phone calls; schedules patient appointments using a decision tree where applicable; generates patient letters, patient registration and check-in confirms patient demographic and insurance information, basic EMR/EHR scanning, etc
- Serve as the in-between for Patient Service Representatives, Management, and Providers
- Serves as help to Patient Service Representatives, acting in whatever capacity is needed for the day; helps guide to resolve issues, scheduling conflicts, or help finding patient slots within recommended timeframe
- Help create/assign duties for Clinical/Clerical Scheduling and creates Monthly Calendar for department, creates and maintains standard of work, maintains Insite page
- Champion for the PACE program; worked diligently to help the process from start to current, including being on multiple teams and meetings
- Helped with the build of the templates and visit types, process of converting recalls, created new processes in office, helped create the crosswalk for PACE and taught staff how to use
Health Information Management Coordinator
Corewell Health
02.2016 - Current
- Release of Information
- Analyze and redact sensitive health information according to HIPAA regulations
- Monitor and maintain work queues for department upkeep
- Processes patient charts to insurance companies for audits
- Retrieve, prepare and quality check medical records for accurate and timely release based on medical records request
- Assist with phone calls and walk-ins from both public and hospital staff
- Collaborates to solve problems related to audits
- Created new process for record retention
- Helped rewrite Standards of Work and Tip Sheets
- Helped train new coworkers on processes
Material Handler Associate
Corewell Health
02.2016 - Current
- Works closely with coworkers to fully insure deadline times
- Closely worked with hospital staff to insure money back into accounts
- Picked inventory needed to stock hospital
GVSU HIM Internship
Spectrum Health
01.2019 - 03.2019
- Updated Policies and Procedures
- Created staff meeting agenda and minutes
- Assisted Managers with projects
- Evaluated patient charts for information needed
- Helped solve deficiencies and created ways to fix them
- Worked under former director of department helping with anything needed
Education
Bachelor of Science - Health Information Management
Grand Valley State University
Allendale, MI05-2019
Skills
- HIPAA Regulatory Adherence
- Workflow optimization
- Effective Problem Resolution
- Team collaboration
- EMR Proficiency
- Administrative Management
- Punctual and hardworking
- Complex Problem-solving
- Staff training and development
- Time management
Affiliations
- American Health Information Management Association
- Michigan Health Information Management Association
Timeline
GVSU HIM Internship
Spectrum Health
01.2019 - 03.2019
Patient Service Representative, Lead
Corewell Health
02.2016 - Current
Health Information Management Coordinator
Corewell Health
02.2016 - Current
Material Handler Associate
Corewell Health
02.2016 - Current
Bachelor of Science - Health Information Management
Grand Valley State University
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