Bayley Dillard
Pleasanton,TX
Summary
Dynamic Assistant Manager at Brahma Prime with a proven track record in operational strategy and customer relationship management. Expert in conflict resolution and employee training, fostering a high-performing team environment. Successfully implemented inventory management systems, enhancing efficiency and customer satisfaction. Committed to delivering exceptional service and mentoring staff for continuous improvement. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brahma Prime
Pleasanton, TX
06.2017 - Current
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Dairy Queen
Pleasanton, Texas
05.2020 - 09.2020
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Pleasanton High School
Pleasanton, TX06-2020
Skills
- Customer relationship management
- Inventory management
- Operational strategy
- Point-of-sale systems
- Quality control
- Conflict resolution
- Customer service
- Employee training
- Staff coordination
- Problem solving
- Effective communication
- Team building
- Leadership development
- Stress management
Accomplishments
- Achieved high rankings in ROTC
Certification
- OSHA
Timeline
Customer Service Representative
Dairy Queen
05.2020 - 09.2020
Assistant Manager
Brahma Prime
06.2017 - Current
High School Diploma -
Pleasanton High School
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