Bayley Glover
Pasco,WA
Summary
Seasoned retail management professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
8
8
years of professional experience
Work History
Store Director
Glossier
08.2022 - Current
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed strong working relationships with vendors, landlords/property managers, and other partners in store while upholding a culture of accountability for expected service levels.
Store Director
Madewell
10.2019 - 08.2022
- Directed operations of $6 million annual revenue store; achieving #1 volume position in company and positive comp sales result in 2021.
- Managed team of 5 managers and 40 floor staff.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Department Manager
Nordstrom
08.2015 - 07.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Associate of Arts -
Bellevue College
Bellevue, WASkills
- Vendor Relationship Development
- Store Layouts
- Team Leadership
- Store Coverage
- Maximizing Profitability
- Customer Service
- Sales Expertise
- Recruiting and Hiring
- Special Events
- Loss Prevention Procedures
- Public Speaking
- HR Policies
Timeline
Store Director
Glossier
08.2022 - Current
Store Director
Madewell
10.2019 - 08.2022
Department Manager
Nordstrom
08.2015 - 07.2019
Associate of Arts -
Bellevue College
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