Bayley Hassell
Longview,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Front Office Assistant
Texas Primary Care Associates
Longview, Texas
02.2024 - Current
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Processed payments from customers using cash, credit cards or checks.
- Monitored customer accounts for overdue payments or discrepancies.
- Provided administrative support to management team when needed.
- Greeted customers and provided assistance with inquiries.
- Researched customer complaints or billing issues as necessary.
- Maintained a clean front office environment including lobby area.
- Scheduled appointments for clients and staff members.
- Assisted with special projects as assigned by supervisor.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Collected copays and account balance payments and updated account records.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Greeted and directed visitors, creating a welcoming office environment.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Broke down boxes for garbage and recycling.
- Maintained front desk to provide positive first impression.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
Barista/Assistant Manager
The Perfect Blend Cafe
Longview, Texas
06.2023 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
Education
Bachelor of Arts - Criminal justice, and Psychology.
Ashford University
San Diego, CASkills
- File Maintenance
- Business Correspondence
- Word Processing
- Document Control
- Check-in management
- Data Entry
- Cash Handling
- Insurance Verification
- Time Management
- Patient Charting
- Medical Terminology
- Scheduling appointments
- Appointment Setting
- Medical Charting
- HIPAA Compliance
- Records Management
- Referral Verification
- Electronic Medical Records
- Front Desk Operations
- Procedure Assistance
- Patient-focused care
- Direct Patient Care
- Understands medical procedures
- EKG set up and monitoring
- Reliable transportation
- Vital signs monitoring
- Barista Training
- Staff Motivation
- Espresso machine operation
- Cash Handling Accuracy
- Sales Promotion
- POS System Operation
- Supply Ordering
- Equipment Inspection
- Inventory Control
- Menu Planning
- Professionalism
- Professional Demeanor
- Food and Beverage Service
Affiliations
- Reading
- Journaling
- Organization
Accomplishments
- Academic honor roll in school
Timeline
Front Office Assistant
Texas Primary Care Associates
02.2024 - Current
Barista/Assistant Manager
The Perfect Blend Cafe
06.2023 - Current
Bachelor of Arts - Criminal justice, and Psychology.
Ashford University
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