Summary
Overview
Work History
Education
Skills
Certificates
Extracurricular Activities
Timeline
Generic

Bayley Olson

New Braunfels,TX

Summary

Seasoned Territory Sales Lead with solid background in business development, client relationship management, and team leadership. Proven ability to identify potential markets, establish strong relationships with clients and ensure high levels of customer satisfaction. Demonstrated success in strategizing sales plans that contribute to company growth. Known for exceptional interpersonal and negotiation skills combined with strategic thinking and proactive problem-solving abilities. Dynamic and motivated to take on new challenges while developing opportunities that further establish organizational goals.

Overview

11
11
years of professional experience

Work History

Territory Sales Lead

TruGreen
San Antonio, TX
10.2023 - Current
  • Hold all responsibilities of the Territory Sales Representative, along with the following:
  • Maintain and update weekly/yearly sales board using Power BI to gather KPIs such as units, net revenue, prepay percentage, and customer retention.
  • Coach and train new representatives in the sales process, including field time with representatives, shadowing, and giving constructive feedback.
  • Used platforms such as Power BI, Route Builder, Excel, Sales Exec, Dialpad, and multiple internal programs for customer data.
  • Holds morning meetings to review KPIs with team to ensure they are meeting company standards and exceeding personal goals.

Territory Sales Representative

TruGreen
San Antonio, TX
01.2023 - 10.2023
  • Demonstrated consistent achievement in exceeding sales objectives through proactive client engagement and strategic product promotions.
  • Spearheaded the identification and resolution of post-sales service issues, thereby augmenting brand credibility and fostering customer loyalty.
  • Cultivated robust relationships with clients and community stakeholders to drive sustained business expansion.
  • Initiated communication with prospective and established clients to tailor product and service offerings to their individual needs.
  • Kept abreast of the latest sales initiatives, including payment and exchange protocols, while adhering to stringent security practices.

Customer Service Representative

TaskUs
New Braunfels, TX
08.2021 - 01.2023
  • Balance time between high volume calls and emails to assist customers with payments, orders and account details
  • Provide optimal customer service by using communication skills to meet customer's needs
  • Assess each situation quickly and thoroughly to grant satisfaction in a timely manner
  • Also received top rating throughout campaign for customer service statics.

Content Moderator

TaskUs
New Braunfels, TX
08.2019 - 08.2022
  • Used analytical skills to assess how things should be labeled on a job-to-job basis, while consistently exceeding the campaign accuracy goals
  • Recognized for exhibiting company's core values and met with finance and data analysis team to get insight on their day-to-day workflows
  • Volunteered for career development opportunities, ran team meeting in absence of managers, collaborated with team to discuss difficult decisions around political and social issues.

Assistant Store Manager/Sales Representative

Buda's Flooring Store
Buda, TX
01.2019 - 08.2019
  • Assisted customers with selection process with professional knowledge of products
  • Maintained and organized schedules for multiple projects weekly
  • Constructed proposals for clients after meeting with clients to perform necessary measures as well as being present onsite to ensure installation was to perfection.

Crewmate

The Wash Tub
New Braunfels, TX
03.2018 - 01.2019
  • Worked within a team to complete the best detail-oriented car wash experience
  • Communicated with vehicles owners to ensure top notch service was met to fulfill customer satisfaction.

Operations Assistant

A+ Student Staffing
Austin, TX
06.2017 - 01.2018
  • Worked events in a variety of service roles, managing workflow for teams ranging in size from 10-25 in frequently demanding environments
  • Utilized effective time-management and multitasking techniques in complex situations to ensure projects were completed in a timely manner, while also maintaining an excellent degree of quality and service.

Head Lifeguard

Lifeline Aquatics
Pflugerville, TX
06.2013 - 08.2015
  • Employed effective communication skills to coordinate with the supervisor to organize weekly schedules for lifeguards while managing call-ins in order to maintain properly staffed sites to ensure patron safety
  • Kept an hourly record of the pool's patron count, and chemical levels within an excel spreadsheet and communicated with management to ensure adequate equipment supply.

Education

Bachelor of Business Administration, Finance -

Texas State University, McCoy School of Business
San Marcos, TX
08.2019

Skills

  • Financial modeling and analysis
  • Financial reporting
  • Microsoft Office
  • Strategic Sales Planning
  • Account Management
  • Leadership
  • Effective Communication
  • Customer Relationship Management
  • Problem Solving
  • Contract Negotiation

Certificates

Bloomberg Market Concepts

Extracurricular Activities

Financial Management Association, San Marcos, TX, Member, 08/2017, 08/2019, Congregated with approximately 50 aspiring financial professionals in weekly meetings to collaborate and discuss various financial topics., Gathered with different professionals to share experiences and expose members to all sides of the finance industry and bridge the gap between professional and academic worlds.

Timeline

Territory Sales Lead

TruGreen
10.2023 - Current

Territory Sales Representative

TruGreen
01.2023 - 10.2023

Customer Service Representative

TaskUs
08.2021 - 01.2023

Content Moderator

TaskUs
08.2019 - 08.2022

Assistant Store Manager/Sales Representative

Buda's Flooring Store
01.2019 - 08.2019

Crewmate

The Wash Tub
03.2018 - 01.2019

Operations Assistant

A+ Student Staffing
06.2017 - 01.2018

Head Lifeguard

Lifeline Aquatics
06.2013 - 08.2015

Bachelor of Business Administration, Finance -

Texas State University, McCoy School of Business

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