Bayli Hendrix

Programs I oversee are: Surgical Critical Care (Adult), Surgical Critical Care Burn, Trauma and Acute Care Surgery, and Colon and Rectal Surgery. Responsibilities:

• Managed application, interview, and onboarding processes.
• Worked with Program Directors to coordinate mentor-matching processes.
• Prioritized tasks to meet GME deadlines.
• Collaborate with vendors to manage events such as open house for future candidates, graduation, and retreats.
• Organized education meetings, and provide agenda along with any pertinent documents prior to meeting.
• Facilitated regular meetings with program leadership to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Coordinated travel and expense reports for fellows.
• Maintained web pages and portals.

• Specialized in interview coordination and onboarding of faculty and staff.
• Managed schedules, memberships, licenses, travel arrangements, expense reports, meeting coordination/agenda's/ minutes for division of 55 +/- providers across 5 locations.
• Succeeded in opening of new clinic from planning stages to construction and implementation, to operations. Included but not limited to: Recruiting, onboarding and training staff. Creating, implementing and training staff on processes. Inventory management. Authorizations. Delegating tasks. Collaboration with project manager, marketing team, and revenue cycle team.
• Executive assistant to Medical Director includes but not limited to: Calendar management. Tracking and assisting in managing priorities. Assisting with Financial Affairs Committee meetings and providing meeting minutes. Ensuring deadlines are met. Collaboration on scheduling optimization.

• Accurately performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Successfully Initiated referrals and tracked authorization.
• Trained and oriented new staff.
• Managed inventory and created process to increase ordering efficiency.
• Worked with leadership on special process improvement projects.
• Assisted in managing providers schedule's and templates.

• Kept household areas clean and well-stocked, ran errands, managed laundry, coordinated and oversaw medical and personal appointments.
• Consulted with community manager to assess cases and enhance care.
• Demonstrated effective communication with family members and staff at residential community and carefully documented changes in health or behavior.
• Established social and medical calendars to avoid scheduling conflicts.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Successfully managed logistics, and paperwork for residents moving into and through out community. Including working with discharge planners, when needed.
• Oriented residents and family to facility and available resources.
• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
• Represented the organization at community events.
• Collaborated with community manager's to optimize marketing strategy, and assist with care plan management.
• Coordinated with multidisciplinary teams to track projects and ensure timely completion.
• Delegated work to peers to ensure project readiness.
• Facilitated the implementation and tracking of new community standards and processes.

• Optimized office schedule to balance workloads, and productivity.
• Triaged phone calls during, and after hours.
• Produced and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Oversaw office inventory activities.
• Created and integrated practice standards.
• Conferred with insurance company representatives to expedite payments.
• Mentored office employees on proper administrative procedures.