Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylie Blackwell

Lewisburg ,TN

Summary

Proven leader with extensive experience in operations and team management at Burger King, adept at driving customer satisfaction and enhancing team performance. Skilled in inventory management and staff scheduling, I excel in optimizing operational efficiency and employee retention, achieving a significant improvement in guest relations.

Overview

3
3
years of professional experience

Work History

Restaurant General Manager

Burger King
01.2024 - Current

In my contemplation, the role of a Burger King restaurant manager involves overseeing daily operations to ensure the highest level of customer satisfaction. This includes managing staff, maintaining inventory, ensuring compliance with health and safety regulations, and optimizing operational efficiency. The manager is also responsible for financial management, including budgeting and payroll, as well as implementing marketing strategies to drive sales. Effective communication and leadership skills are essential, as is the ability to handle customer inquiries and complaints with professionalism and tact.

Shift Supervisor

Burger King
12.2022 - 01.2024

A Burger King shift supervisor has a range of responsibilities that include:


1. **Supervising Staff During Shifts**: Overseeing team members to ensure they are completing their tasks correctly and efficiently during their shifts.

2. **Customer Service**: Addressing customer inquiries and resolving any issues that arise to ensure customer satisfaction.

3. **Training**: Assisting in training new employees and providing guidance to current staff.

4. **Managing Shift Operations**: Ensuring that the restaurant operates smoothly during their shift, including handling any issues that come up.

5. **Cash Handling**: Managing cash registers, processing transactions, and ensuring accurate cash handling.

6. **Inventory Control**: Monitoring inventory levels and assisting with stock management.

7. **Health and Safety Compliance**: Ensuring that all health and safety guidelines are followed during the shift.

8. **Reporting**: Preparing shift reports and communicating any significant issues to higher management.


A shift supervisor at Burger King is crucial for maintaining efficient operations and ensuring a positive experience for both customers and staff during their shift.

Team Leader

Burger King
08.2021 - 12.2022

A Burger King team lead has more responsibilities compared to a team member. Here are some key duties:


1. **Supervising Staff**: Overseeing team members to ensure they are performing their tasks efficiently and effectively.

2. **Training and Development**: Providing training to new employees and ongoing development for existing staff.

3. **Customer Service**: Handling customer complaints and ensuring customer satisfaction.

4. **Scheduling**: Creating and managing work schedules to ensure adequate staffing levels.

5. **Inventory Management**: Monitoring inventory levels and ordering supplies as needed.

6. **Quality Control**: Ensuring that all food items meet the restaurant's quality standards.

7. **Health and Safety Compliance**: Ensuring that all health and safety regulations are followed.

8. **Reporting**: Keeping track of sales, labor, and inventory reports and reporting to higher management.


A team lead at Burger King plays a vital role in managing the daily operations and ensuring a high level of service and efficiency.

Team Member

Burger King
04.2021 - 08.2021

Sure! A Burger King team member typically has a variety of responsibilities, including:


1. **Customer Service**: Greeting customers, taking orders, processing payments, and ensuring customer satisfaction.

2. **Food Preparation**: Preparing and cooking food items according to the restaurant's standards and recipes.

3. **Cleaning**: Maintaining cleanliness in the dining area, kitchen, and restrooms.

4. **Stocking**: Replenishing supplies and condiments, and ensuring that the kitchen and dining areas are well-stocked.

5. **Teamwork**: Collaborating with other team members to ensure efficient service and a positive work environment.

6. **Adherence to Health and Safety Standards**: Following all health and safety guidelines to ensure a safe environment for both employees and customers.


Overall, a Burger King team member plays a crucial role in delivering a great customer experience and maintaining the restaurant's operations smoothly.

Education

N/A - High School

Nathan B. Forrest High School
Chapel Hill, TN
12.2022

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Pre-shift walk-through
  • Staff Scheduling
  • Hiring Decisions
  • POS system knowledge
  • Labor Management
  • Customer Engagement
  • Talent Development
  • Guest Relations
  • Employee Retention
  • Restaurant Promotion
  • Order Management
  • Food Preparation
  • Allergy awareness
  • Sanitation Standards
  • Team Management
  • Staff Management
  • Shift Management
  • Recruitment
  • Performance Improvement
  • Kitchen equipment operation and maintenance
  • Scheduling
  • Team Leadership
  • Scheduling Staff
  • Coaching and Mentoring
  • Supply Ordering and Management

Timeline

Restaurant General Manager

Burger King
01.2024 - Current

Shift Supervisor

Burger King
12.2022 - 01.2024

Team Leader

Burger King
08.2021 - 12.2022

Team Member

Burger King
04.2021 - 08.2021

N/A - High School

Nathan B. Forrest High School
Baylie Blackwell