Baylie C. Sims
Bradenton,FL
Summary
Customer service and hospitality professional with more than 10 years of experience welcoming guests, guiding clients, and resolving concerns across restaurants, fitness, sales, and client service. Promoted four times during eight years with one employer. Known for clear communication, positivity, patience, adaptability, and dependable service when plans change or demands are high. Eager to bring that care and sound judgment to Allegiant passengers and crew at SRQ.
Overview
14
14
years of professional experience
Work History
Sales and Operations Administrator, Executive Assistant, Onboarding Coordinator
IGNITE SPOT ACCOUNTING
07.2018 - 06.2026
- Guided prospective and new clients through discovery calls, proposals, kickoff meetings, and service handoffs, ensuring clarity on next steps and addressing all inquiries.
- Monitored customer feedback, identified service concerns, and escalated retention risks so clients received timely attention.
- Chosen to lead companywide communication training and individual coaching; promoted four times as responsibilities grew.
- Coordinated travel, lodging, events, and on-site trade show support, adapting to shifting needs and collaborating with colleagues across departments to ensure seamless execution.
- Managed sensitive systems and banking access for over 150 clients, maintaining discretion and meticulous documentation to uphold security and compliance.
Server, Host, To-Go Specialist, Quality Assurance
CHILI'S BAR & GRILL
12.2016 - 07.2018
- Welcomed and served guests in multiple front-of-house roles, adapting to changing service needs to enhance guest experience.
- Coordinated dine-in and to-go orders with teammates, ensuring timely service and clear communication with guests.
Office Manager
LEGEND SOLAR
01.2016 - 03.2017
- Handled customer calls to resolve issues and support satisfaction, managed sales events, and executed opening and closing duties.
Executive Assistant
AMBER SOUTHERN FIRE PROTECTION
02.2014 - 06.2016
- Coordinated customer scheduling and service delivery to ensure timely appointments and enhance client satisfaction.
- Coordinated executive calendars, meetings, and travel for fire protection leadership.
- Managed confidential correspondence and routed inquiries across Amber Southern Fire Protection departments.
- Prepared reports, presentations, and meeting materials for management reviews.
Personal Assistant/Family Nanny
THE KELLEY'S
07.2012 - 06.2016
- Coordinated travel arrangements, itineraries, and related logistics.
- Managed the household calendar, appointments, and daily schedules.
- Coordinated errands, shopping, and personal task lists for the Kelley family.
Office Manager and Receptionist
FALCON PARKWAY FITNESS
05.2013 - 12.2014
- Welcomed members, led facility tours, explained membership options, answered inquiries, and processed payments to ensure seamless onboarding.
- Managed front desk operations for fitness club member services and guest check-in.
- Coordinated staff schedules, shift coverage, and daily office workflow at gym.
- Processed member billing, payments, and account updates in club records.
Server and Lead Host
GREEN'S TAVERN
08.2012 - 05.2014
- Greeted guests and organized front-of-house service to enhance guest experience during busy shifts.
Education
Flowery Branch High School
University of North Georgia
Skills
- Guest hospitality
- Food and beverage service
- Calm conflict resolution
- Inclusive communication
- Team coordination
- Attention to procedures
- Sales and payment handling
- Schedule flexibility
- Digital tools
- Calendar coordination
Personal Information
Gender: She/Her
ADDITIONAL QUALIFICATIONS
- Valid passport
- SSI Open Water Certified Scuba Diver
- Previously completed ServSafe food safety training and held a local alcohol server permit for restaurant roles
- Previously certified in CPR for childcare roles
- Contributed more than 100 volunteer hours at homeless shelters, therapeutic riding programs, and animal shelters
Timeline
Sales and Operations Administrator, Executive Assistant, Onboarding Coordinator
IGNITE SPOT ACCOUNTING
07.2018 - 06.2026
Server, Host, To-Go Specialist, Quality Assurance
CHILI'S BAR & GRILL
12.2016 - 07.2018
Office Manager
LEGEND SOLAR
01.2016 - 03.2017
Executive Assistant
AMBER SOUTHERN FIRE PROTECTION
02.2014 - 06.2016
Office Manager and Receptionist
FALCON PARKWAY FITNESS
05.2013 - 12.2014
Server and Lead Host
GREEN'S TAVERN
08.2012 - 05.2014
Personal Assistant/Family Nanny
THE KELLEY'S
07.2012 - 06.2016
Flowery Branch High School
University of North Georgia