Baylie Gross
Inglewood,CA
Summary
Driven professional with a strong background in hospitality and personal assistance, notably at Lahive. Excelled in guest engagement and organizational tasks, enhancing customer service and operational efficiency. Demonstrated exceptional ability to manage supplies and foster team spirit, contributing to significant improvements in guest satisfaction and team performance.
Overview
12
12
years of professional experience
Work History
Server, Expo, Food Runner, Host
Fishbar
Manhattan Beach, CA
03.2018 - Current
- Serve food and beverages in timely manners while focusing on the guests needs.
- Work with POS system handling orders, checks, comp, and gift cards.
- Used slow periods to clean, restock supplies, wipe down trays, tables and kitchen area.
- Set positive and welcoming tone when first meeting and greeting guests.
Personal Assistant
Lahive
Manhattan Beach, CA
02.2019 - 02.2020
- Folded, organized, and tagged clothes with prices.
- Commuted to Fashion District to pick up fabrics and collections for designer.
- Worked photoshoots, ran personal errands, and helped keep the workspace tidy.
- Organized design room, sampled clothing, promoted on social media.
Hostess, Cocktail Server
Charthouse
Redondo Beach, CA
07.2016 - 04.2018
- Make guest reservation by phone and through POS.
- Print menus for the shift, check in with chef and management for VIP’s.
- Setup and breakdown for opening and closing of restaurant, maintain cleanliness in dining room, restroom, and service areas throughout operation.
Softball Coach
Vancouver Minor Softball Association
Vancouver BC, Canada
12.2012 - 02.2016
- Offered constructive feedback to clients to help reach goals.
- Worked clinics, tournaments, and practices.
- Responsible for scheduling practices, ordering uniforms and equipment.
- Encouraged and communicated with our team.
Education
Psychology - Child Psychology
Los Angeles Harbor College
Wilmington, CASkills
- Guest Engagement
- Extremely Organized
- Supply Restocking
- Strong Work Ethic
- Hospitality Service
- Food Prep
Timeline
Personal Assistant
Lahive
02.2019 - 02.2020
Server, Expo, Food Runner, Host
Fishbar
03.2018 - Current
Hostess, Cocktail Server
Charthouse
07.2016 - 04.2018
Softball Coach
Vancouver Minor Softball Association
12.2012 - 02.2016
Psychology - Child Psychology
Los Angeles Harbor College