Baylie Hayes
Buffalo,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Haza Foods LLC/ Wendys INC
10.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and delivery orders.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Asembler
Cataract Steel Industries
11.2021 - 10.2022
- Completed accurate assembly work by positioning and aligning components.
- Removed physical refuse and debris to maintain a clean work area.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
- Used templates and drawings to complete product according to specifications.
- Monitored processes, reporting abnormalities to management team.
- Operated precision tools and equipment to perform dimensions without error.
- Worked at fast and steady pace to meet production goals.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Hydro testing on our heat exchangers and providing for most OEM compressor companies.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Collaborated with team members to improve production processes and maintain quality standards.
Restaurant Manager
Wendy's inc
06.2018 - 11.2021
- Second in command at my store, I oversee the store with my boss/gm, maintain our labor, food costs, waste, and our cleaning procedures
- Computer experience as in inputting sales, deposits, inventory counts, OSAT scores within our 'Aloha' system
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Performed opening and closing procedures each day.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Front Counter Staff Member
Blasdell Pizza
06.2018 - 03.2019
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Completed efficient store opening and closing procedures each day.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Processed cash and card transactions accurately to minimize drawer errors.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Crew Leader
Dairy Queen
05.2016 - 05.2018
- Closing team lead, effectively shut down store 5 days a week.
- Monitored task completion to meet company standards for performance.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored employee productivity and provided constructive feedback and coaching.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Education
High School Diploma -
Frontier Central High School
Hamburg, NYSkills
- Great organization skills
- good communication skills
- Strong leadership
- strong mathematics skills
- Good time management
- Problem solving
- Following Procedures and Protocols
- Customer service
- Teamwork and Collaboration
- Attention to Detail
- Forklift Operations
- Testing and Troubleshooting
- Hand and Power Tools
- Data Entry and Recording
- Restaurant Operations Management
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Supply Ordering and Management
- Scheduling Staff
- Monitoring Food Preparation
- Recruitment and Hiring
- Training and Onboarding
- Inventory Management
- Fire Safety Regulations
- Performance Improvement
- Health Code Compliance
- Money Handling
- Full Service Restaurant Background
- Succession planning
- Operations oversight
- Quality management
- Sales analysis
- Employee scheduling
- Human resources management
- Time management
- Operations management
- Training and development
- Budget forecasts
Contact
Hamburg, NY 14075
Timeline
General Manager
Haza Foods LLC/ Wendys INC
10.2022 - Current
Asembler
Cataract Steel Industries
11.2021 - 10.2022
Restaurant Manager
Wendy's inc
06.2018 - 11.2021
Front Counter Staff Member
Blasdell Pizza
06.2018 - 03.2019
Crew Leader
Dairy Queen
05.2016 - 05.2018
High School Diploma -
Frontier Central High School
Similar Profiles
Sire RepolioSire Repolio
General Manager at Haza Foods (Wendys)General Manager at Haza Foods (Wendys)
JENNIFER GONZALEZJENNIFER GONZALEZ
Executive Administrative Assistant at HAZA Foods, LLC & AffiliatesExecutive Administrative Assistant at HAZA Foods, LLC & Affiliates
Tracy HeardTracy Heard
General Manager of Operations at HAZA FOODS, LLCGeneral Manager of Operations at HAZA FOODS, LLC