BAYLIE FORWOOD

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Arranged discharges and patient transportations.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.

• Managed scheduling of appointments and injections for optimal patient flow. Aligned doctors' schedules with hospital on-call duties and surgical procedures. Interpreted medical terminology to support accurate administrative processes.

Handled incoming customer calls to coordinate appointments according to shop availability.

Supported patrons in arranging vehicle maintenance within their financial constraints.