Baylie Self
Camden,AR
Summary
Accomplished professional with a successful history at Spectra Technologies, demonstrating expertise in technical proficiency and meticulous attention to detail. Strong abilities in collaborative teamwork and customer engagement have resulted in notable enhancements in operational efficiency. Displaying a steadfast dedication to accuracy and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Assembler
Spectra Technologies
Camden, AR, US
07.2023 - Current
- Maintained strict adherence to standard operating procedures.
- Utilized diverse tools and equipment.
- Adapted quickly to new procedures and software.
Assembler 2
Aerojet Rocketdyne
Camden, AR, US
07.2021 - 07.2023
- Ensured efficient and accurate product creation through attention to detail.
- Managed calibrated equipment to ensure accuracy.
- Achieved promotion with no safety violations or quality issues.
- Proactively pursued extra educational initiatives.
Customer Service Representative
Sykes Enterprises, Incorporated
Fort Smith, AR, US
10.2020 - 03.2021
- Assisted clients with managing their credit card accounts.
- Disputed charges and checked for fraud.
- Performed requested account maintenance in accordance with established regulations.
- Documented call details accurately.
Customer Service Representative
AeroCare Holdings, Inc
El Dorado, AR, US
04.2019 - 10.2020
- CSR for opening the El Dorado location which included oxygen and CPAP/BiPAP setups
- Following doctor prescriptions strictly to get patients setup properly
- Answering questions efficiently
- Running insurance and informing client of deductible, out of pocket, etc
- Keeping up inventory of items including CPAP supplies, nebulizers, etc
- Running this location by myself was always being able to multitask while keeping a professional attitude and being organized
- Patient intake for DME orders including contact information, insurance, etc
- Properly entering diagnosis using icd-10 codes
- Processing payments
Certified Nursing Assistant
CNA
El Dorado, AR, US
02.2018 - 04.2019
- Certified nurse assistant helping residents with activities of daily living including bathing, walking, eating, etc
- Adhered to stringent state regulations while supporting residents.
- Properly documenting everything from patients output to how much they eat, etc
- Keeping a professional and positive attitude while following HIPPA guidelines
Certified Nursing Assistant
CNA
Dardanelle, AR, US
02.2017 - 02.2018
- Certified nurse assistant helping residents with activities of daily living including bathing, walking, eating, etc
- Following strict state guidelines when assisting residents
- Properly documenting everything from patients output to how much they eat, etc
- Keeping a professional and positive attitude while following HIPPA guidelines
Account Support Coordinator
Ready Logistics
Gilbert, AZ, US
11.2013 - 10.2014
- Daily computer and phone skills calling different businesses to verify vehicles are available for pickup (keys available, cars runs/doesn't run)
- Daily computer work includes using the internet, Microsoft excel, Microsoft word, and other programs such as AS400
- Developed various spreadsheets.
- Communicated daily with customers to address vehicle issues.
- Handle any issues promptly as they come up
- I have created several process spreadsheets that we currently use (at time of departure) to train new employees
- Handled an account independently.
- Promoted on several occasions reflecting consistent performance.
Education
High School Diploma -
Camden Fairview High School
Camden, AR01.2012
Skills
- Technical Proficiency
- Detail-Oriented Approach
- Customer Engagement Skills
- Accurate Data Entry
- Professional Phone Communication
- Healthcare Billing
- ICD-10 Coding
- Healthcare Vocabulary
- HCPCS Coding Expertise
- Basic Life Support
- Assembly Line Experience
- Collaborative Teamwork
- Meticulous Attention to Detail
Certification
- CRC, Silver, 06/01/21
- CPR, 06/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Assembler
Spectra Technologies
07.2023 - Current
Assembler 2
Aerojet Rocketdyne
07.2021 - 07.2023
Customer Service Representative
Sykes Enterprises, Incorporated
10.2020 - 03.2021
Customer Service Representative
AeroCare Holdings, Inc
04.2019 - 10.2020
Certified Nursing Assistant
CNA
02.2018 - 04.2019
Certified Nursing Assistant
CNA
02.2017 - 02.2018
Account Support Coordinator
Ready Logistics
11.2013 - 10.2014
High School Diploma -
Camden Fairview High School