Summary
Overview
Work History
Skills
Timeline
Generic

Baylie Taylor

Milwaukee,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Machine Operator Packer

Quad Graphics
Pewaukee, WI
03.2022 - Current
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Receptionist

Men's Hair House
Waukesha, WI
08.2020 - 03.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Associate

Martinizing Dry Cleaners
Pewaukee, WI
08.2016 - 11.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.

Skills

Product identification

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Timeline

Machine Operator Packer

Quad Graphics
03.2022 - Current

Receptionist

Men's Hair House
08.2020 - 03.2021

Customer Service Associate

Martinizing Dry Cleaners
08.2016 - 11.2020
Baylie Taylor