Baylie Taylor
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Machine Operator Packer
Quad Graphics
Pewaukee, WI
03.2022 - Current
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Receptionist
Men's Hair House
Waukesha, WI
08.2020 - 03.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Associate
Martinizing Dry Cleaners
Pewaukee, WI
08.2016 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
Skills
Product identification
Product Inspection
Count verification
Quality control
Item packaging
Production goals
Product sampling
Bagging and baler functions
Timeline
Machine Operator Packer
Quad Graphics
03.2022 - Current
Receptionist
Men's Hair House
08.2020 - 03.2021
Customer Service Associate
Martinizing Dry Cleaners
08.2016 - 11.2020