Summary
Overview
Work History
Education
Skills
Timeline
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Baylin McCarthy

Fayetteville,AR

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

4
4
years of professional experience

Work History

Buyer

Plato's Closet
Fayetteville, AR
06.2024 - Current
  • Prepared merchandise for purchase.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Inspected and purchased customer-supplied apparel.

Guest Service Representative

Graduate Hotels
Fayetteville, AR
07.2023 - Current
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Worked effectively in team environments to make the workplace more productive.

Co-Manager

Journeys Kidz
Fayetteville, AR
04.2021 - 07.2023
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved conflicts between employees in a professional manner.
  • Analyzed sales data to identify trends and areas for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee timecards for accuracy prior to submitting payroll information.

Education

Some College (No Degree) - Liberal Arts and Sciences

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Sales experience
  • Issue resolution
  • Multi-tasking strength
  • Resourcefulness
  • Data entry
  • Computer skills
  • Customer service

Timeline

Buyer

Plato's Closet
06.2024 - Current

Guest Service Representative

Graduate Hotels
07.2023 - Current

Co-Manager

Journeys Kidz
04.2021 - 07.2023

Some College (No Degree) - Liberal Arts and Sciences

NorthWest Arkansas Community College

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Baylin McCarthy