Baylor Ashworth
Oak Grove ,Missouri
Summary
Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Foster Creek Farms LLC
01.2022 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
MANAGER'S ASSISTANT
Food and Fuel Espresso
01.2021 - Current
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Analyzed productivity reports to manage overall performance
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Partnered with store owner to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Promoted friendly, prompt service to all customers using positive attitude
- Greeted incoming customers and offered immediate assistance with locating store items, navigating spaces, or resolving issues
- Contributed to inventory tracking and supervised product recovery activities
- Trained and supported cashiers in effective completion of checkout procedures
- Kept store areas clean, supplies stocked, and checkout stations professional with regular monitoring and direction of team activities
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
General Manager
Summit Food Group
01.2023 - 04.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Owner
Military Might Detailing
01.2021 - 10.2022
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.ca
- Trained and motivated employees to perform daily business functions.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
SENIOR AIRMAN
United States Air Force
06.2017 - 10.2020
- Senior Airman (E4), 9th Aircraft Reconnaissance Maintenance Division
- Certified that aircraft environmental and electrical systems were properly maintained for flight
- Selected for planning committee to identify solution for inventory accountability
- Managed and trained staff of four Airman in basic maintenance duties
- Ensured safety of fellow Airmen and home station of military facility, verifying proper safety protocols were met
- Planned and executed tactical missions, including air-to-air and rapid-ground refueling, assault support missions, and battlefield illumination
- Provided briefings to include use of emergency equipment, evacuation procedures, and border clearance requirements
- Performed search and rescue operations and AMCM operations utilizing sonar, magnetic, mechanical, and acoustic minesweeping systems
- Completed maintenance forms and kept records accurate.
DEPARTMENT MANAGER
Price Chopper
05.2016 - 05.2017
- Enabled adequate inventory of product, and maintained cleanliness of entire store
- Cross trained to provide support for cashier, customer service, delivery and other needs
- Provided excellent service skills in all customer interactions, remaining courteous and calm at all times even during moments of intense customer displeasure
- Coordinated smooth department receiving, inventory storage, and product management
- Resolved escalated issues with positive approach, persuasive communication skills, and effective conflict management strategies
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques
- Stocked, rotated, and marked product to maintain displays and promote sales
- Organized smooth responses to store, employee, and medical emergencies during business operations
- Played central role in household administration, including management, administration, and bookkeeping responsibilities.
CASHIER, BLUEJACKET POOL
City Of Overland Park
04.2015 - 08.2015
- Delivered comprehensive customer care in concessions, and member entry for swimming pool; controlled cash register amounts of above $500
- Implemented emergency and security protocols for customers and co-workers
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Solved complaints by customers and issued credits for returned merchandise
- Bagged and packaged customer orders and purchases
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
CONCESSION & DECK ATTENDANT
City of Leawood Parks and Recreation
04.2013 - 01.2014
- Provided personalized customer service with quick results in cooking and serving food to swimming patrons 15-25 hours per week
- Maintained cleanliness of swimming pool, deck and restrooms
- Exhibited excellent attendance, teamwork, work ethic, and willingness to work overtime as needed
- Participated in concession setup and breakdown procedures, arranging tools, products, and equipment according to internal guidelines
- Followed proper sanitation guidelines while serving food and cleaning all preparation surfaces and utensils
- Maintained accurate register totals, tracking and remedying any discrepancies or currency shortages
- Assisted with inventory, including noting needs, verifying orders, and restocking back-end supplies
- Set up concessions stands for events, including preparing food items and stocking displays.
Education
TECHNICAL TRAINING - STAFF MANAGEMENT -
Airforce Technical Training
Beale, California04.2019
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Shawnee Mission South High School
Overland Park, Kansas05.2017
Skills
- Ability to troubleshoot, diagnose and repair mechanical systems
- Understanding of preventative and automotive body repair
- Deliver outstanding customer service
- Retail operations
- Sales monitoring
- Retail space planning
- Reporting and documenting
- Promotional planning
- Organize files
- Multitasking
- Cross-functional team reviewing work processes
Activities
- Fundraising Manager
- Varsity Tennis Team
- Cross Country team member
References
- Paul Feller, General Manager, Price Chopper, (816) 716-8907
- Technical Sgt. Jonathan Ayers, Air Force Supervisor, (913) 384-5174
- Monica Kloskowski, Vice President, Corvel, (480) 369-6999
Languages
Arabic
Limited Working
English
Full Professional
Timeline
General Manager
Summit Food Group
01.2023 - 04.2024
Owner/Operator
Foster Creek Farms LLC
01.2022 - Current
Owner
Military Might Detailing
01.2021 - 10.2022
MANAGER'S ASSISTANT
Food and Fuel Espresso
01.2021 - Current
SENIOR AIRMAN
United States Air Force
06.2017 - 10.2020
DEPARTMENT MANAGER
Price Chopper
05.2016 - 05.2017
CASHIER, BLUEJACKET POOL
City Of Overland Park
04.2015 - 08.2015
CONCESSION & DECK ATTENDANT
City of Leawood Parks and Recreation
04.2013 - 01.2014
TECHNICAL TRAINING - STAFF MANAGEMENT -
Airforce Technical Training
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Shawnee Mission South High School
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