BAYONNE KALI
New-York,NY
Summary
Dedicated Social Service Professional with experience in case management, client advocacy, and social work. Skilled in developing and implementing personalized care plans to support individuals and families in crisis. Strong interpersonal and communication skills foster client empowerment and resilience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Project S.A.V.E.
New York City
12.2023 - Current
- Conducted full evaluations for clients to identify their needs, strengths and targets.
- Advocate for clients to secure housing, employment, education, and medical care, ensuring equitable access to services.
- Monitor and evaluate client progress, adjusting care plans as needed to achieve desired outcomes.
- Maintain detailed and accurate case files, documenting all interactions, services provided, and client progress.
- Provide crisis intervention and emotional support to clients facing emergencies or acute distress.
Case Manager
DHS | New York
New York City, NY
07.2022 - 12.2023
- Developed and executed innovative staffing strategies that improved recruitment efficiency by 25%, directly contributing to a 15% increase in customer satisfaction by ensuring timely fulfillment of customer needs.
- Implemented customer feedback mechanisms within the staffing process, resulting in a 20% increase in employee engagement and performance.
- Set up medical and court date appointments.
- Provide food, hygiene supplies, and housing for the residents.
Customer Account Management Support
Bloomberg Finance L.P
New York City, NY
10.2019 - 06.2023
- Managed key customer accounts, achieving a 95% customer retention rate through effective issue resolution and personalized support.
- Initiated process improvements that streamlined customer feedback mechanisms, enhancing service delivery and operational agility.
- Developed and implemented account management strategies to increase customer satisfaction.
- Managed multiple accounts simultaneously, ensuring all deadlines were met.
Case Manager
Camba
New York City, NY
09.2018 - 03.2019
- Perform case management intake, assessing the individuals' social and economic needs, noting observations on possible mental health and substance abuse issues.
- Maintain up-to-date and accurate case notes, including a daily log.
- Detailed notes on progress toward achieving program goals.
- Maintain individuals' files, including participation agreement, release forms, and up-to-date progress notes.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Customer Support Agent
Luxottica Group
New York City, NY
07.2018 - 09.2018
- Delivered outstanding customer support, achieving a high customer satisfaction rate, and enhancing customer loyalty.
- Developed secure customer interaction protocols, ensuring the confidentiality and integrity of customer data.
- Maintained accurate records of customer interactions and transactions.
Payroll Associate
Platinum HRM
New York, NY
09.2017 - 06.2018
- Offered consistent payroll disbursement with accurate record keeping of employees' PTO and vacation accruals.
- Onboarded new employees in time reporting and payroll systems.
- Researched and resolved employee payroll questions and issues via email, phone, and in person.
- Oversaw payroll processing to comply with tax laws, court-ordered wage assignments, and garnishments.
Customer Account Executive
Truman
New York, NY
10.2015 - 04.2017
- Spearheaded customer retention strategies, leading to significant improvements in client trust and account renewals.
- Provided customers with product information, pricing and availability details.
- Developed and managed customer relationships to ensure satisfaction with services provided.
Education
BBA - General business
ESUP
Dakar01.2024
Bachelor of Business Administration (B.B.A.) - Marketing
Berkeley College
New York, NYSkills
- Effective Written Communication
- Relationship Building
- Strategic Enterprise Selling
- Network Protection Strategies
- Advanced Microsoft Office Skills
- Data Analysis Expertise
- Proficient in Python
- Tableau Proficiency
- Implementation of AI Solutions
- SQL Data Management
- Salesforce Expertise
- Analytical Problem Solving
- Detail-Oriented
- Flexible Problem-Solving
- Stakeholder Engagement
- Requirements Analysis
- Effective Problem Resolution
- Critical Thinking
Certification
- Cybersecurity Certificate, Google, 2024
- IT service Certificate, LinkedIn, 2023
- Bloomberg Market Concept Certificate, Bloomberg, 2021
Languages
French
Native/ Bilingual
Timeline
Case Manager
Project S.A.V.E.
12.2023 - Current
Case Manager
DHS | New York
07.2022 - 12.2023
Customer Account Management Support
Bloomberg Finance L.P
10.2019 - 06.2023
Case Manager
Camba
09.2018 - 03.2019
Customer Support Agent
Luxottica Group
07.2018 - 09.2018
Payroll Associate
Platinum HRM
09.2017 - 06.2018
Customer Account Executive
Truman
10.2015 - 04.2017
- Cybersecurity Certificate, Google, 2024
- IT service Certificate, LinkedIn, 2023
- Bloomberg Market Concept Certificate, Bloomberg, 2021
BBA - General business
ESUP
Bachelor of Business Administration (B.B.A.) - Marketing
Berkeley College
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