Bayron Osorio
Bachelor of Marketing
Alexandria,VA
Summary
Dynamic Store Manager with a proven track record at Colada Shop, excelling in team leadership and customer service. Skilled in training and mentoring staff, enhancing operational efficiency, and implementing effective inventory management strategies. Recognized for fostering a collaborative environment and driving team motivation to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Store Manager
Colada Shop
08.2024 - Current
- Supervised shift operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff, enhancing their skills and promoting a collaborative work environment.
Shift Lead Manager
Dunkin Donuts
05.2024 - 10.2024
- Participated in team meetings to discuss account updates and propose solutions for client challenges.
- Learned effective negotiation techniques to facilitate discussions on contract terms with clients.
- Conducted research on industry trends to identify opportunities for enhancing service offerings.
- Maintained organized documentation of client communications to improve account management processes.
Business Officer
Cooperativa De Ahorro Y Credito Sagrada Familia
03.2019 - 03.2024
- Developed operational policies to enhance efficiency and streamline business processes.
- Led cross-functional teams to implement strategic initiatives for organizational improvement.
- Analyzed financial reports to identify trends and recommend actionable insights for decision-making.
- Managed budgeting and forecasting processes, ensuring alignment with company objectives.
Account Manager
Banco Ficohsa
04.2013 - 03.2019
- Assisted in managing client accounts by tracking project progress and addressing client inquiries.
- Supported account strategies by preparing reports on client interactions and service delivery.
- Collaborated with cross-functional teams to ensure alignment on client needs and project objectives.
- Developed knowledge of CRM systems to maintain accurate client records and streamline communication.
Education
Marketing -
National Autonomous University of Honduras
San Pedro Sula, CortesSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Team motivation
- Team building and leadership
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Store Manager
Colada Shop
08.2024 - Current
Shift Lead Manager
Dunkin Donuts
05.2024 - 10.2024
Business Officer
Cooperativa De Ahorro Y Credito Sagrada Familia
03.2019 - 03.2024
Account Manager
Banco Ficohsa
04.2013 - 03.2019
Marketing -
National Autonomous University of Honduras
Similar Profiles
Ana BenitezAna Benitez
FOH Supervisor at Colada shopFOH Supervisor at Colada shop
Sonia CastelanSonia Castelan
Director of Learning and Development and Store Operations at Colada ShopDirector of Learning and Development and Store Operations at Colada Shop
Nelson HernandezNelson Hernandez
Handy Man at Colada ShopHandy Man at Colada Shop
Adam SandersonAdam Sanderson
Director, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and TechnologyDirector, Operations, Plans, and Strategy at Office of the Assistant Secretary of the Army for Acquisitions, Logistics, and Technology
Trinity OwusuTrinity Owusu
Patient Observation Associate at Inova FairfaxPatient Observation Associate at Inova Fairfax